Tammie Bothwell
Quaker Steak & Lube
Carter Lake
15
years of professional experience
Dynamic Restaurant Manager with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in team management, complaint resolution, and staff training.
Work History
Restaurant Manager
15 Years 1 Month- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Implemented training for staff, enhancing performance and retention rates
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High School Diploma
Skills
Team management
Record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Passion for customer satisfaction
Customer-oriented
Organization and prioritization
Complaint resolution
Staff scheduling
Customer loyalty
Business operations expertise
Schedule coordination
Supervisory skills
Recruitment
Take-out service
ServSafe Certification
Train the Trainer Certification
Scheduling
Timeline
Restaurant Manager
Quaker Steak & Lube
07.2011 - 08.2026Read More
Miller South
High School Diploma
Read More