Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tammie CHAN

Dallas,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level New Homes Sales position to help launch career while achieving company goals.

Overview

21
21
years of professional experience

Work History

Finance and Insurance Manager

David Mcdavid's Lincoln of Plano
Frisco, TX
07.2011 - 02.2024
  • Reviewed customer applications for auto loan products and verified creditworthiness.
  • Performed risk assessment on potential borrowers to ensure compliance with underwriting guidelines.
  • Negotiated terms of loans with customers, including interest rates, repayment schedules, and other conditions.
  • Developed strategies to increase loan volume and generate new business opportunities.
  • Provided training and guidance to junior staff members in the areas of loan origination and collections processes.
  • Actively participated in departmental meetings to discuss issues surrounding customer service standards.
  • Evaluated existing products and services against market competition in order to make recommendations for updates or changes.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Developed loan contracts and explained contract terms to clients.
  • Managed client accounts, including billing and payment processes.
  • Advised clients on the best types of insurance coverage for their specific needs.
  • Provided guidance on regulatory compliance matters related to finance and insurance operations.
  • Communicated regularly with customers regarding their account status or changes in policy terms, conditions, rates..
  • Evaluated customer feedback regarding service quality and satisfaction levels.

Home Loan Specialist

Bank of America
Plano , TX
09.2008 - 10.2010
  • Reviewed and processed loan applications to determine eligibility.
  • Created detailed reports on loan status and provided updates to customers.
  • Analyzed credit history, income statements, and tax returns to assess risk factors.
  • Negotiated loan terms with borrowers in accordance with company policies.
  • Provided guidance regarding mortgage options based on individual circumstances.
  • Prepared documents for closing including title search paperwork and insurance information.
  • Conducted presentations on various lending products to potential clients.
  • Monitored daily activities of the loan processing team to ensure compliance with guidelines.
  • Assisted customers in understanding the implications of different financing programs.

New Car Sales Consultant

Toyota Of Plano
Plano, TX
02.2006 - 05.2008
  • Developed customer relationships through active listening and responding to customer needs.
  • Provided customers with detailed information about car features, pricing, financing options and warranties.
  • Greeted customers in a friendly manner and conducted follow-up calls after sales.
  • Performed test drives with customers to demonstrate vehicle performance capabilities.
  • Maintained accurate records of all sales transactions and filed paperwork promptly.
  • Negotiated prices with customers to ensure maximum profitability for the dealership.
  • Collaborated with colleagues to provide excellent customer service experience.
  • Organized promotional events such as open house days or special discounts for prospective buyers.
  • Resolved customer complaints regarding products or services efficiently and effectively.
  • Followed up with existing clients to maintain strong relationships post purchase.
  • Analyzed competitor's strategies and devised counter plans accordingly.
  • Ensured compliance with all applicable laws related to selling cars.
  • Managed sales negotiations and financing options.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.

Restaurant General Manager

Panda Express
Plano, TX
01.2003 - 12.2005
  • Ensured compliance with health, safety and sanitation standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Scheduled staff shifts and monitored labor costs.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Provided direction, guidance and motivation to team members.
  • Created weekly work schedules according to staffing needs.

Education

Bachelor of Science - Double Major in Marketing And Management

Abilene Christian University
Abilene, TX
12-2002

Skills

  • Insurance Verification
  • Deal Structuring
  • Mentoring And Training
  • Effective Customer Communication
  • Financial Forecasting
  • Payment Negotiation
  • Loan Applications
  • Lending Partnership Development
  • Client Needs Assessment
  • Lender Relationships

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional

References

References available upon request.

Timeline

Finance and Insurance Manager

David Mcdavid's Lincoln of Plano
07.2011 - 02.2024

Home Loan Specialist

Bank of America
09.2008 - 10.2010

New Car Sales Consultant

Toyota Of Plano
02.2006 - 05.2008

Restaurant General Manager

Panda Express
01.2003 - 12.2005

Bachelor of Science - Double Major in Marketing And Management

Abilene Christian University

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Tammie CHAN