TAMMIE CLEVELAND
Far Rockaway,NY
Summary
Personable Supervisor with seven plus years Administrative and Supervisory experience. A dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Human Resources industry.
Overview
16
16
years of professional experience
Work History
Complaint Supervisor
New York City Police Department
Queens, NY
03.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and Client satisfaction
- Trained Staff on computerized system and company procedures
- Documented processes and procedures for quality assurance reviews
- Performed annual evaluations for employees assigned to department
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Administrative Assistant
New York City Police Department
Queens, NY
09.2006 - 03.2015
- Generated reports and composed memorandums for distribution
- Maintained employee schedules, logs and court documents
- Served as first contact for Clients filing various complaints
- Responded to inquiries, submitted inventory requests for office materials
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Delivered administrative support to office staff, promoting excellence in office operations.
Education
Bachelor of Arts - Behavioral Science
Mercy College
Bronx, NYSkills
- Active Listening
- Training and mentoring new hires
- Flexibility in interacting with Clients and Staff
- Full complaint resolution
- Knowledge of supervisory concepts
- Excellent Communication
Timeline
Complaint Supervisor
New York City Police Department
03.2015 - Current
Administrative Assistant
New York City Police Department
09.2006 - 03.2015
Bachelor of Arts - Behavioral Science
Mercy College
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