Tammie Contreras
San Antonio,USA
Summary
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Encourage Preschool
San Antonio
09.2024 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Coordinated professional development opportunities for faculty members to improve teaching skills and encourage collaboration.
- Aided in the evaluation process of staff members by collecting and organizing performance data for administrative review.
- Ensured smooth day-to-day operations through prompt resolution of facility maintenance issues such as repairs or installations.
- Contributed to efficient class scheduling by organizing room assignments and teacher availability.
- Assisted in creating a safe school environment by updating emergency protocols regularly.
Administrative Assistant
Kids R Kids
San Antonio, TX
10.2023 - 08.2024
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Established professional and collaborative working relationships with company associates and external parties.
- Mailed newsletters and promotional materials to keep customers up-to-date with company happenings.
- Operated electronic mail systems and coordinated flow of information, internally, and with other organizations.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Scheduled and confirmed appointments for clients or customers.
- Organized monthly expense reports according to company policies and procedures.
- Maintained files and filing, keeping sensitive information confidential.
- Greeted and screened visitors to direct to correct employee or office.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Made copies of correspondence and other printed material.
- Updated internal databases with new employee information such as contact details and job titles.
- Established work procedures and schedules and kept track of daily work of clerical staff.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Ordered and dispensed supplies to maintain office inventory.
- Maintained office inventory by assisting with supply orders.
- Assisted staff with computer usage.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Front Desk Clerk
Adante Assisted Living
San Antonio
01.2021 - 05.2021
- Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
Receptionist/Cashier
La Quinta Inns & Suites Laredo Airport
Laredo
04.2016 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Whataburger
Laredo
11.2014 - 04.2016
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Multitask and work in a fast-paced environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma - undefined
United South High
Laredo, TX06.2015
Skills
- Workflow Optimization
- Expense Reporting
- Scheduling
- Office Administration
- Data Entry
- Filing and data archiving
- Appointment Scheduling
- Mail handling
- Dedicated Team Player
- [Language] Fluency
- File Organization
- Child Care
- Calendar Management
- Computer Skills
LANGUAGES
Spanish
Bilingual
Timeline
Administrative Assistant
Encourage Preschool
09.2024 - 08.2025
Administrative Assistant
Kids R Kids
10.2023 - 08.2024
Front Desk Clerk
Adante Assisted Living
01.2021 - 05.2021
Receptionist/Cashier
La Quinta Inns & Suites Laredo Airport
04.2016 - 05.2020
Cashier
Whataburger
11.2014 - 04.2016
High School Diploma - undefined
United South High