Tammie Edmisten
Costa Mesa,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Transaction Coordinator
Real Estate Services
Costa Mesa, CA
01.2018 - 06.2024
- Maintained communication between real estate agents, clients, escrow companies, and mortgage brokers during the course of the transaction.
- Maintained accurate records of all activities within the transaction process in an organized manner.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
- Organized and tracked all transactions from contract to close of escrow.
- Ensured compliance with all state regulations related to real estate transactions.
- Followed up regularly with agents regarding any outstanding items that are needed for closing.
- Monitored transaction timelines and deadlines, ensuring all necessary paperwork is completed on time.
- Submitted paperwork electronically through online portals when necessary for faster processing times.
- Provided updates to clients throughout the entire transaction process via email or phone calls.
- Reviewed and ensured all transaction documents are complete, signed, and filed.
- Updated transaction status in internal databases on a daily basis.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Simple Signings
Orange, CA
08.2018 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Managed a high volume of emails related to appointment scheduling requests.
Junior Escrow Officer
Ticor Title Company
Tustin, CA
10.2002 - 02.2008
- Ensured all necessary documents were received prior to closing date.
- Maintained detailed records of all escrow transactions for audit purposes and regulatory compliance.
- Prepared detailed closing statements, highlighting all transaction costs and disbursements.
- Prepared closing statements, deed of trust documents, and other related paperwork for real estate transactions.
- Reviewed and interpreted contracts to determine escrow requirements and ensure accuracy.
- Managed daily operations of the office including scheduling appointments and depositing checks into appropriate accounts.
- Communicated regularly with clients to provide updates and ensure a smooth escrow process.
- Assisted in resolving post-closing disputes between buyer, seller or lender, borrower as needed.
Education
Some College (No Degree) -
Cerritos College
Norwalk, CAHigh School Diploma -
Mayfair High School
Lakewood06-1992
Skills
- Client relationship building
- Technical aptitude
- Deadline management
- Data entry proficiency
- File management
- Critical thinking
- Reliability
- Build customer relationships
- Professional demeanor
- Prioritizing and planning
- Customer service
- Willing to learn
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
Simple Signings
08.2018 - 03.2023
Transaction Coordinator
Real Estate Services
01.2018 - 06.2024
Junior Escrow Officer
Ticor Title Company
10.2002 - 02.2008
Some College (No Degree) -
Cerritos College
High School Diploma -
Mayfair High School
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