Tammie Grandberry
Memphis,TN
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree
Memphis, TN
05.2022 - Current
- Created weekly work schedules for store personnel.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
Office Manager
Extreme Electrical
Memphis, TN
04.2020 - 06.2022
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filling systems, reviewing and approving supply, assigning and monitoring clerical functions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Service Manager
INCREDIBLE PIZZA
Cordova, TN
11.2021 - 05.2022
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
On-Site Supervisor
Prestigious Placement
Memphis, TN
02.2020 - 04.2021
- Capacity to substitute for other Site Supervisors on short notice
- Ability to fill out clear, legible written reports, payroll records, quality control inspections, Purchase Order request, employee evaluations, inventory reports, safety and other forms as needed
- Other duties as directed by the Direct Report and/or management.
- Worked closely with human resources to support employee management and organizational planning.
Manager
PFSWEB
Southaven, MS
09.2009 - 06.2019
- Assign work and monitor its performance within shifts or sites to assure that all contract requirements are met; that all policies and procedures are adhered to, and that all objectives are met
- Assure that all employees are trained in proper techniques for the efficient, safe and quality performance of their job(s).
On-Site Supervisor
Prestigious Placement
06.2007 - 09.2010
- Capacity to substitute for other Site Supervisors on short notice
- Ability to fill out clear, legible written reports, payroll records, quality control inspections, Purchase Order request, employee evaluations, inventory reports, safety and other forms as needed
- Other duties as directed by the Direct Report and/or management.
Education
Montbello High
05.1993
Skills
- Interpersonal
- Teamwork
- Windows 10
- Excel
- PowerPoint
- Leadership Development
- Problem-Solving
- Team Leadership
- Customer Relations
- Team Building and Leadership
- Multitasking and Organization
- Accurate Cash Handling
- Recruiting and Hiring
- Budgeting and Cost Control
- Friendly and Positive
- Sales Strategies
- Customer Service
- Bank and Safe Deposits
- Employee Terminations
- Flexible Schedule
- Relationship Building and Management
- Training and Mentoring
- Supply Ordering
- Customer Service Management
- Team Development
- Employee Training
- Operations Management
Timeline
Store Manager
Dollar Tree
05.2022 - Current
Customer Service Manager
INCREDIBLE PIZZA
11.2021 - 05.2022
Office Manager
Extreme Electrical
04.2020 - 06.2022
On-Site Supervisor
Prestigious Placement
02.2020 - 04.2021
Manager
PFSWEB
09.2009 - 06.2019
On-Site Supervisor
Prestigious Placement
06.2007 - 09.2010
Montbello High
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