Tammie Layton
Manager
Arlington,TX
Summary
I am seeking a Property Management/Administration position with an Established Company. I desire to utilize skills and experience acquired over the years and continue to remain a true asset with this great established company. With 10 + years’ experience in Property Management and several years experience as an administrative assistant. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield
07.2022 - 06.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts, occupancy at 95% or higher.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Posted policies and rules in common areas for tenant review.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
ASSISSTANT MANAGER
The Madrid
05.2021 - 07.2022
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Negotiate sale, lease, or development of property and complete or review appropriate documents and forms
- Increasing and maintaining occupancy
- Provide outstanding customer and resident relations
- Represent company in professional manner at all times
- Operate computers programmed with accounting software to record, store and analyze information
- Provide general clerical assistance to community office
- Answering phones, sending and receiving faxes, as well as emails
- Accept and complete applications for future residents
- Placing service requests and making sure all are completed correctly and in timely fashion
- Defusing situations with unsatisfied residents
- Maintaining open communication with Property Manager and Maintenance Supervisor.
ASSISTANT MANAGER
Woodstone
01.2020 - 05.2021
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Increasing and maintaining occupancy
- Provide outstanding customer and resident relations
- Represent the company in a professional manner at all times
- Operate computers programmed with accounting software to record, store and analyze information
- Provide general clerical assistance to community office
- Answering phones, sending and receiving faxes, as well as emails
- Accept and complete applications for future residents
- Placing service requests and making sure they get completed correctly and in a timely fashion
- Defusing situations with unsatisfied residents
- Maintaining open communication with Property Manager and Maintenance Supervisor.
LEASING CONSULTANT (PART-TIME)
American Landmark Properties
01.2018 - 01.2020
- Increasing and maintaining occupancy
- Provide outstanding customer and resident relations
- Represent the company in a professional manner at all times
- Operate computers programmed with accounting software to record, store and analyze information
- Provide general clerical assistance to community office
- Answering phones, sending and receiving faxes, as well as emails
- Show unleased property
- Accept and complete applications for future residents
- Placing service requests and making sure they get completed correctly and in a timely fashion
- Defusing situations with unsatisfied residents
- Maintaining open communication with Property Manager and Maintenance Supervisor.
LEASING CONSULTANT
Madera Residential
04.2016 - 10.2017
- Increased and maintained occupancy at 95%
- Provide outstanding customer and resident relations
- Represent the company in a professional manner at all times
- Operate computers programmed with accounting software to record, store and analyze information
- Provide general clerical assistance to community office
- Answering phones, sending and receiving faxes, as well as emails
- Showed unleased property
- Accepted and completed applications for future residents
- Placing service requests and making sure they get completed correctly and in a timely fashion
- Defusing situations with unsatisfied residents
- Maintaining open communication with Property Manager and Maintenance Supervisor.
MANAGER/ ASSISTANT
Landers
12.2009 - 01.2016
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas, increased occupancy by 15%.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Negotiate sale, lease, or development of property and complete or review appropriate documents and forms.
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Greeted guests in with friendliness and professionalism
Education
Basic Studies -
Palo Duro High School
Amarillo, TX05.1991
Skills
- Filing (10 years)
- Typing (10 years)
- Property Management (10 years)
- Yardi (5 years)
- Leasing (10 years)
- Management (10 years)
- Onesite (22 years)
- Marketing (10 years)
- Product and service knowledge
- Recruiting and interviewing
- Customer Relations
- Money Handling
Additionalinformation - Skillsandabilities
- Ability to complete projects/tasks with little or no supervision.
- Well organized with special attention to detail.
- Willingness to learn and manage new areas of responsibility.
- Excellent communication and interpersonal skills.
- Ability to function effectively in high-stress situations and multi-task.
- Proficient in Microsoft Office Applications, Valence PM, Yardi, Onesite, SafeRent, Callmax, Bluemoon, LRO
- In-depth knowledge of general office functions including typing, filing and reception.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Property Manager
Cushman & Wakefield
07.2022 - 06.2024
ASSISSTANT MANAGER
The Madrid
05.2021 - 07.2022
ASSISTANT MANAGER
Woodstone
01.2020 - 05.2021
LEASING CONSULTANT (PART-TIME)
American Landmark Properties
01.2018 - 01.2020
LEASING CONSULTANT
Madera Residential
04.2016 - 10.2017
MANAGER/ ASSISTANT
Landers
12.2009 - 01.2016
Basic Studies -
Palo Duro High School
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