Tammie Lester
Memphis,USA
Summary
Billing and Reimbursement Specialist with 9 years of experience in invoicing, medical terminology, and coding. Demonstrates proficiency in data entry, Microsoft Excel, and file management, ensuring accuracy and efficiency in all tasks. Eager to leverage strong customer service and medical office skills to contribute to a dynamic and forward-thinking organization.
Overview
12
12
years of professional experience
Work History
Site Manager
Feels Like Home Senior Living
Memphis, TN
01.2024 - Current
- Managed daily care for seniors, ensuring health priorities and satisfaction through empathy and organization.
- Conducted wellness check and vital sign monitoring, resulting in early detection of health issues.
- Coordinated medical appointments and medications, leading to improved resident health management.
- Oversaw meal planning and food inventory, enhancing nutritional quality and resident satisfaction.
Return Processor
Amazon
Southaven, MS
09.2022 - 12.2023
- Streamlined return processes, reducing processing time, and enhancing customer satisfaction.
- Implemented an efficient tracking system for returned items.
- Meticulously inspected returned products, ensuring accurate condition assessment, and appropriate resale or disposal decisions.
- Coordinated with multiple departments to resolve complex return issues, improving cross-functional communication and problem-solving.
Picker/Packer
Provide Staffing
Memphis, TN
12.2021 - 08.2022
- Picked, inspected, and packed products, ensuring accuracy and quality.
- Labeled and boxed items for shipment, maintaining an organized workflow.
- Processed shipments efficiently, reducing delays and errors.
- Kept work area clean and orderly, enhancing safety and productivity.
Customer Service Specialist I
Robert and Half
Memphis, TN
11.2020 - 09.2021
- Resolved customer inquiries, boosting satisfaction and retention rates.
- Managed emails and calls, ensuring prompt and efficient responses.
- Accurately booked appointments, improving scheduling efficiency.
- Maintained customer accounts, ensuring data accuracy and integrity.
Quality Scanner
Smith and Nephew
Memphis, TN
02.2019 - 08.2020
- Operated scanners with precision, maintaining exceptional scan accuracy and quality.
- Maintained detailed productivity records, supporting quality audits, and meeting specifications.
- Identified and corrected errors, enhancing overall document quality and reliability.
Administrative Clerk
Technicolor
Memphis, TN
12.2015 - 02.2019
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Organized paper and electronic filing systems, ensuring records and documents were up to date and well maintained.
- Scheduled truck appointments for clients, optimizing logistics and client satisfaction.
- Assisted with the preparation of presentations for meetings, conferences and other events.
Patient Access Representative
Regional One
Memphis, TN
06.2015 - 10.2016
- Scheduled and confirmed patient appointments, surgeries, and consultations, optimizing patient care
- Operated office equipment and software to prepare essential documents and maintain accurate records
- Maintained medical records and correspondence files, ensuring data integrity and accessibility
- Greeted visitors and directed them to appropriate staff, enhancing patient and visitor experience
Warehouse/Receiving Lead
ProLogistix
Memphis, TN
03.2015 - 12.2015
- Used J.A.B and S.A.P system to ensure product was correctly input in the system.
- Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
- Investigated causes of overages or shortages in deliveries and took corrective action to resolve issues quickly.
- Tracked discrepancies between orders placed and actual receipts; notified management of any shortages or damages.
Freight Handler
FedEx
Memphis, TN
01.2013 - 11.2013
- Inspected shipments for damages or discrepancies prior to loading and unloading.
- Prepared bills of lading, invoices, labels, shipping documents. as needed.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
Education
ASSOCIATE - MEDICAL REIMBURSEMENT SPECIALIST
Remington College
Memphis, TN01.2017
Skills
- Teamwork
- Collaboration
- Customer service
- Coding
- File Management
- Team Leadership
- Building site supervision
- Quality patient care
- Billing
- Invoicing
- Microsoft Excel
- General Office Duties
- Data Entry
- Word Processing
- Medical Billing
- CPT Coding
- ICD-10
- Medical Scheduling
- Medical Coding
- Medical Terminology
- Medical Office Experience
- Clerical experience
Timeline
Site Manager
Feels Like Home Senior Living
01.2024 - Current
Return Processor
Amazon
09.2022 - 12.2023
Picker/Packer
Provide Staffing
12.2021 - 08.2022
Customer Service Specialist I
Robert and Half
11.2020 - 09.2021
Quality Scanner
Smith and Nephew
02.2019 - 08.2020
Administrative Clerk
Technicolor
12.2015 - 02.2019
Patient Access Representative
Regional One
06.2015 - 10.2016
Warehouse/Receiving Lead
ProLogistix
03.2015 - 12.2015
Freight Handler
FedEx
01.2013 - 11.2013
ASSOCIATE - MEDICAL REIMBURSEMENT SPECIALIST
Remington College
Similar Profiles
Ben SilversteinBen Silverstein
Restaurant Waiter at Waterstone of Westchester Senior Living HomeRestaurant Waiter at Waterstone of Westchester Senior Living Home
Babatunde kabiru ShittuBabatunde kabiru Shittu
Health Care Assistant at The Whitecroft Care Home | Runwood Homes Senior LivingHealth Care Assistant at The Whitecroft Care Home | Runwood Homes Senior Living
MANPREET KAURMANPREET KAUR
Registered Nurse at Sienne senior living and retirement homeRegistered Nurse at Sienne senior living and retirement home
TORRIAN MCBRIDETORRIAN MCBRIDE
AREA MANAGER OF OPERATIONS at AmazonAREA MANAGER OF OPERATIONS at Amazon
Chazsity WileyChazsity Wiley
Direct Support Person at West Tennessee Family SolutionsDirect Support Person at West Tennessee Family Solutions