Summary
Overview
Work History
Education
Skills
Timeline
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Tammie McGinnis

Durant,OK

Summary

Proven track record in enhancing patient satisfaction and office efficiency at Alliance Health Durant, adept in HIPAA compliance and fostering teamwork. Spearheaded software implementation and cross-training initiatives, significantly improving process adaptability. Demonstrates exceptional patient scheduling proficiency and customer service, contributing to a positive and efficient work environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

30
30
years of professional experience

Work History

Radiology Receptionist

Alliance Health Durant
11.1994 - Current
  • Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
  • Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
  • Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
  • Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
  • Supported the implementation of new software programs and processes, providing feedback for continuous improvement in the office environment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
  • Developed strong rapport with patients through empathetic listening and clear communication of medical procedures and policies.
  • Managed patient accounts by accurately entering charges, payments, and adjustments into the billing system.

Administrative Assistant

Lowes Home Improvment
04.2007 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Silo High School
Durant, OK
05.1988

Skills

  • HIPAA Compliance
  • Patient confidentiality
  • Patient Scheduling
  • Appointment management
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Administrative Assistant

Lowes Home Improvment
04.2007 - 03.2021

Radiology Receptionist

Alliance Health Durant
11.1994 - Current

High School Diploma -

Silo High School

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Tammie McGinnis