Ariel Burton
Saint Louis,Missouri
Summary
Dynamic radiology receptionist with a proven track record at SSM Health DePaul Hospital, excelling in patient communication and inventory management. Skilled in HIPAA compliance and fostering a welcoming environment, I enhanced operational efficiency through cross-training and effective problem-solving, ensuring seamless interdepartmental collaboration and high-quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radiology Receptionist
SSM Health DePaul Hospital - St. Louis
04.2022 - Current
- Assisted in maintaining department inventory levels through ordering supplies as needed while adhering to budgetary guidelines.
- Developed strong rapport with patients through empathetic listening and clear communication of medical procedures and policies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
- Enhanced overall practice efficiency by cross-training on multiple job roles within the department to provide coverage during staffing shortages or high-volume periods.
- Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
Patient Transporter
SSM Health DePaul Hospital - St. Louis
03.2021 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
Education
No Degree - Journalism And Mass Communication
Columbia College
Saint Louis, Missouri05-2019
Skills
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Insurance verification
- Inventory management
- Skilled in Epic Systems implementation
- Telephone etiquette
- Customer service
- Clinical support
- Basic life support for health care providers (BLS)
- Administrative support
- Effective written communication
- Clear and concise communication skills
- Documentation review
- Problem-solving and Multitasking abilities
- Attention to detail
- Excellent communication
Accomplishments
- Achieved Employee of the month twice by completing my duties with accuracy and efficiency.
- Documented and resolved a customer complaints which led to me being recognized by my Director of Radiology.
- Achieved the goal of having exceptional patient care through effectively helping Cardiology.
Certification
- BLS Training - February 2022
- General HIPAA- CRP Training- February 2022
- AVADE Training
- Bariatric Training
- Sectra PACS Radiology Support Training
- Radiation Safety Training
Timeline
Radiology Receptionist
SSM Health DePaul Hospital - St. Louis
04.2022 - Current
Patient Transporter
SSM Health DePaul Hospital - St. Louis
03.2021 - Current
No Degree - Journalism And Mass Communication
Columbia College
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