Viviana Hernandez-Ramirez

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Registered and verified patient records before triage with most up-to-date information.

· Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

· Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

· Transported individuals to events and activities, medical appointments, and shopping trips.

· Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

· Built strong relationships with clients to deliver emotional support and companionship.

· Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

· Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.

· Cared with empathy and compassion to build positive patient and family relationships.

· Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

· Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.

· Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.

· Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

• Assisted with preparation and serving of food in line with established nutrition guidelines.
• Maintained food and sanitation standards to prevent food-borne illness and promote health.
• Resolved team and customer issues using communication skills and problem-solving abilities.
• Closed sales using positive and upbeat approach.
• Contributed to overall department safety with consistent use of protective gear and correct safety behaviors.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Providing excellent customer service by promptly answering patient inquiries.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

• Assisted with preparation and serving of food in line with established nutrition guidelines.
• Maintained food and sanitation standards to prevent food-borne illness and promote health.
• Resolved team and customer issues using communication skills and problem-solving abilities.
• Closed sales using positive and upbeat approach.
• Contributed to overall department safety with consistent use of protective gear and correct safety behaviors.