Tammie Miller-Wise
Memphis ,TN
Summary
Results-focused management professional offering 10 plus years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Operations Specialist
Bambu
03.2022 - Current
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Oversaw branch operations and workflow for consistency.
- Monitored performance and completed performance appraisals for reports.
- Executed wire transfers, stop payments and account transfers.
- Wrote and distributed customer correspondence.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
PPP Loan Verification Analyst
First Horizon
06.2021 - Current
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Communicated with bankers and applicants to obtain information to streamline PPP loan application process, fielding questions regarding steps.
- Reviewed PPP loan documentation to verify completeness and accuracy according to applicable policies.
PPP Loan Processing Officer
Lendio
03.2021 - 06.2021
- Analyzed applicants' financial status, credit and business evaluation to determine feasibility of granting PPP loan.
- Adhered to federal and state compliance guidelines relative to small business lending.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Operations Manager
Genesis Inc
06.2019 - 03.2020
- Provided daily supervision of call center team and processes, including prioritizing, scheduling and escalations Develop standards, processes, procedures and documentation to support quality and service goals involving triage and assignment of incoming calls to closing a call with a satisfied customer Monitored and maintained service levels to ensure CSRs were properly supporting the program.
Manager
CheckInToCash
08.2016 - 06.2019
- Evaluated financial reporting systems, accounting or collection procedures made recommendations for changes to procedures, operating systems, budgets, and other financial control functions.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
- Established and maintained relationships with individual or business customers and provided assistance with problems these customers may encounter.
Tax Manger
Star Tax Service
11.2013 - 05.2016
- Prepared and assist in preparing simple to complex tax returns for individuals or small businesses.
- Maintained knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
- Checked tax forms and files to verify that personal information was correct and computations were performed correctly.
- Conferred with taxpayers and their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
Education
No Degree - Business Administration
Southwest Tennessee Community College
Memphis, TNSkills
- Call center
- Credit
- Financial
- Inventory
- Scheduling
- P>Finance background
- Debt and credit management
- Collections proficiency
- Data management
Certification
- Certified Tax Represenative
- Notary
Timeline
Bank Operations Specialist
Bambu
03.2022 - Current
PPP Loan Verification Analyst
First Horizon
06.2021 - Current
PPP Loan Processing Officer
Lendio
03.2021 - 06.2021
Operations Manager
Genesis Inc
06.2019 - 03.2020
Manager
CheckInToCash
08.2016 - 06.2019
Tax Manger
Star Tax Service
11.2013 - 05.2016
No Degree - Business Administration
Southwest Tennessee Community College
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