Tammie Robinson
Blooming Grove,TX
Summary
Driven professional with a background in hospitality and customer service, notably at Fairfield Inn & Suites by Marriott. Excelled in enhancing guest satisfaction through meticulous adherence to cleanliness standards and efficient multitasking. Demonstrated exceptional food safety knowledge and guest engagement, contributing significantly to a positive dining experience. Skilled in both team collaboration and providing attentive service, consistently meeting performance goals.
Overview
27
27
years of professional experience
Work History
Breakfast Attendant
Fairfield Inn & Suites by Marriott
2023.08 - Current
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Customer Service Representative
Apple One Employment Services
2022.11 - 2023.02
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Delivered prompt service to prioritize customer needs.
Stay at Home Mom
Home
1998.01 - 2022.12
Education
GED -
State of Texas
Waco02.1996
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation Practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Greeting guests
- Food Safety
- Breakfast set up
- Cleaning
- Safe Food Handling
- Supply Restocking
Timeline
Breakfast Attendant
Fairfield Inn & Suites by Marriott
2023.08 - Current
Customer Service Representative
Apple One Employment Services
2022.11 - 2023.02
Stay at Home Mom
Home
1998.01 - 2022.12
GED -
State of Texas
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