Tammie Lynn Locklear
Saint Pauls,NC
Summary
Dynamic retail professional with a proven track record at Hobby Lobby, excelling in customer service and team leadership. Skilled in staff training and conflict resolution, I foster positive relationships that enhance customer satisfaction and drive repeat business. Committed to optimizing operations and creating engaging shopping experiences.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Hobby Lobby
2022 - Current
- Assisted in managing daily operations and workflow efficiency within the store environment.
- Trained new staff on company policies, procedures, and customer service standards.
- Collaborated with management to execute merchandising strategies and promotional displays.
- Maintained inventory levels by conducting regular stock assessments and restocking as needed.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Sales Associate
Towne Florist
Lumberton, NC
2017 - 2020
- Assisted customers with floral selection and arrangements to enhance shopping experience.
- Maintained inventory levels, ensuring availability of popular floral products.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Collaborated with team members to create visually appealing displays for seasonal promotions.
- Educated customers on flower care techniques to extend product longevity.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
High School Diploma -
Saint Pauls High School
Saint Pauls, NC05.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Retail operations
- Customer rapport
- Policy enforcement
Timeline
Assistant Manager
Hobby Lobby
2022 - Current
Sales Associate
Towne Florist
2017 - 2020
High School Diploma -
Saint Pauls High School