Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tammond Brookins

Tammond Brookins

DESOTO,TX

Summary

Dynamic professional with a proven track record in customer relations and small business operations. As Owner of Appliance Fix LLC, I enhanced service delivery and customer satisfaction through strategic oversight and quality control. Skilled in team management and effective communication, I fostered strong relationships and improved operational efficiency.

Overview

22
22
years of professional experience

Work History

Owner

Appliance FIx LLC
Dallas, TX
06.2016 - Current
  • Led operational strategies to enhance service delivery and customer satisfaction.
  • Managed scheduling and dispatching of technicians for efficient workflow.
  • Oversaw inventory management, ensuring availability of essential parts and tools.
  • Implemented quality control measures to improve repair accuracy and service standards.
  • Trained and mentored new staff on best practices in appliance repair services.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Customer Support Specialist

Whirlpool
DeSoto, TX
06.2010 - 04.2015
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided detailed product information to enhance customer understanding and satisfaction.
  • Collaborated with cross-functional teams to streamline support processes and improve service delivery.
  • Trained new staff on operational procedures and customer service best practices.

Customer Service Manager

Austec Applications
Dripping Springs, TX
02.2004 - 04.2009
  • Led customer service team, enhancing response times and overall satisfaction.
  • Developed training programs for new staff, improving onboarding efficiency and retention rates.
  • Implemented process improvements, reducing escalated issues by streamlining communication protocols.
  • Analyzed customer feedback to identify trends, driving strategic adjustments in service delivery.

Education

Repair Certificate - Appliance Repair ? Customer Needs

Whirlpool Tech Program
El Paso, TX
09-1993

GED -

J.R. Hanks High School
El Paso, TX
03-1992

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Staff management
  • Team oversight
  • Consulting

Timeline

Owner

Appliance FIx LLC
06.2016 - Current

Customer Support Specialist

Whirlpool
06.2010 - 04.2015

Customer Service Manager

Austec Applications
02.2004 - 04.2009

Repair Certificate - Appliance Repair ? Customer Needs

Whirlpool Tech Program

GED -

J.R. Hanks High School