Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Tammy Grinnell
Middlebury Center,PA
Summary
Overview
22
years of professional experience
Work History
Prism Healthcare
Customer Service Representative
02.2022 - 07.2022
Job overview
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Northern Tioga School District
Library Aide
07.2015 - 11.2021
Job overview
- Helped patrons locate resources using catalog and circulation systems.
- Monitored library environments to maintain safe, hazard-free settings.
- Kept detailed records of lending transactions and library users.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Helped children select appropriate reading level library books.
- Checked out and checked in materials to support patron circulation needs.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected and processed fines on overdue library materials.
- Created welcoming and comfortable space by keeping library clean and organized.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Utilized computer databases to locate library materials.
- Placed books on proper shelves when returned to circulation.
- Provided basic computer assistance to help patrons access needed resources.
Southern Tioga School District
Library Aide/Paraprofessional
02.2012 - 07.2015
Job overview
- Processed library card applications to provide access to library services.
- Provided basic computer assistance to help patrons access needed resources.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Assisted patrons with printing and copying according to personalized requirements.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Helped children select appropriate reading level library books.
Dunham's Department Store
Sales Associate
06.2000 - 07.2015
Job overview
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.`
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
Education
Wellsboro Area High SchoolWellsboro, PA
High School Diploma
06.1986
University Overview
Skills
- 10-Key
- Microsoft Word
- Clerical Support
- Documentation
- Active Listening
- Office Equipment Proficiency
- Typing Proficiency
- Retail Sales Customer Service
- Administrative and Office Support
- Customer Service
- Refund Processing
- Filing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Prism Healthcare
02.2022 - 07.2022
Library Aide
Northern Tioga School District
07.2015 - 11.2021
Library Aide/Paraprofessional
Southern Tioga School District
02.2012 - 07.2015
Sales Associate
Dunham's Department Store
06.2000 - 07.2015
Wellsboro Area High School
High School Diploma
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