Summary
Overview
Work History
Education
Skills
Accomplishments
Recoginzed for Customer Service Representative of the year.
Timeline
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Tammy Anesin

Tammy Anesin

Monroeville,PA

Summary

Dynamic Inside Sales Representative with over 15 years of experience at CVS Health, demonstrating a proven ability to cultivate strong customer relationships and consistently exceed sales targets. Expertise in Salesforce facilitates the identification of upselling opportunities while nurturing long-term partnerships. Recognized for exceptional communication skills and an unwavering commitment to customer satisfaction, driving substantial business growth and fostering repeat clientele. Dedicated to leveraging extensive industry knowledge to enhance client experiences and contribute to organizational success.

Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.

Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.

Overview

26
26
years of professional experience

Work History

INSIDE SALES REPRESENTATIVE

CVS Health
Monroeville, Pennsylvania
02.2008 - 11.2024
  • Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
  • Developed positive and collaborative relationships with peers, customers and company managers.
  • Demonstrated strong communication skills in order to effectively convey product information and close sales.
  • Built and maintained a customer database and contact lists.
  • Achieved sales goals by over achieving and came in 168% to goal for HCV. Received a certificate for that year.
  • Identified upselling opportunities to increase average sale size.
  • Met and exceeded key performance indicator expectations while demonstrating excellent listening skills and verbal articulation.
  • Followed up with customers after sales to gain feedback.
  • Built and established strong relationships with customers, enabling long-term partnerships.
  • Developed strong relationships with clients to grow business networks.
  • Trained new employees on company policies and strong sales techniques.
  • Highlighted new products and company promotions during sales pitches.

PHARMACY SERVICE REPRESENTATIVE

CVS Health
Monroeville, PA
02.1999 - 11.2008
  • Resolved customer inquiries regarding product availability and pricing information.
  • Verified patient eligibility for benefits through third party payers such as Medicare or Medicaid.
  • Trained new employees on company policies related to customer service standards and procedures.
  • Assisted customers with prescription refills and transfers, providing excellent customer service.
  • Demonstrated strong communication skills while interacting with patients, pharmacists, and insurance providers.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Provided exceptional customer service to clients in fast-paced call center environment.
  • Made appropriate account corrections to resolve customer problems.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.

Education

MASTERS - HEALTH ADMINISTRATION

University of Phoenix
05.2004

BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION

Point Park College
12.2000

Skills

  • Salesforce

  • Excellent communication

  • Sales Strategy Development

  • Client Retention Strategies

  • Therapy Specific-HIV, AID, HEPC, IG,PAH,

  • Business Intelligence Tool

Accomplishments

Recognized for Customer Service Associate of the year.


Recognized for exceeding sales goal in all therapy lines for 4 years in a row,

Recoginzed for Customer Service Representative of the year.

Helping customers with their specialty medication. 

Recognized for helping coworkers, patients, just all around lending a hand when I could. Achieving 100% in all categories for the month in my call monitoring. 

Always volunteered for special projects.

Timeline

INSIDE SALES REPRESENTATIVE

CVS Health
02.2008 - 11.2024

PHARMACY SERVICE REPRESENTATIVE

CVS Health
02.1999 - 11.2008

BACHELOR OF SCIENCE (B.S.) - HEALTH ADMINISTRATION

Point Park College

MASTERS - HEALTH ADMINISTRATION

University of Phoenix

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