Tammy Archambeau
Duluth,MN
Summary
Results-driven Operations Director with extensive experience leading high-volume retail and service operations in the RV and outdoor industry. Proven ability to improve operational efficiency, drive revenue growth, increase customer satisfaction, and lead large cross-functional teams. Skilled in strategic planning, inventory management, process improvement, employee development, and KPI performance management in fast-paced environments
Overview
21
21
years of professional experience
Work History
Fixed Operations Director
Camping World
Fargo, ND
08.2024 - Current
- Directed daily operations across multiple departments including sales, service, parts and customer support.
- Led and developed high performance teams through coaching, accountability, and performance management.
- Improved operational efficiency by implementing streamlined workflow and standardized procedures.
- Monitored and analyzed KPI's including revenue, labor costs, productivity, and customer satisfaction metrics.
- Oversaw staffing, scheduling, hiring, onboarding, and employee development initiatives.
- Managed inventory processes to reduce shrink, improve availability, and maintain operational accuracy.
- Resolved escalated customer concerns wile maintaining a strong customer-first culture.
- Developed action plans to improve profitability and operational performance
Internal Service Advisor
Camping World
03.2023 - 08.2024
- Managed all aged inventory.
- Managed all new unit check-ins, trade inspections, sold preps, warranty and consignments.
- Inspected repair quality and ensured that all repairs were complete.
- Ensured preauthorization, filing and submission of warranty claims was done in a timely manner.
- Ensured all repair orders were entered and closed in the computer accurately with all necessary information.
- Lead the service department with 65% of the service revenue monthly.
- Effectively communicated with management daily on technician efficiency, jobs dispatched and any potential problems.
Corporate Parts Coordinator
Fun Town RV
08.2022 - 03.2023
- Handle overseeing parts ordering, receiving, and accounting for parts and internal service to ensure parts are added to WO’s and advisors are managed properly on aged tickets.
- Manage all aged inventory for all locations.
- Ensure all units were standing tall prior to going to locations to sell.
Retail Area Manager
Camping World
Duluth, MN
09.2017 - 08.2022
- Operation of two large format parts and retail stores – 50,000 Sq. ft. each in Duluth, MN and Fargo, ND.
- Actively handle all dealership (internal) and retail (external) customer parts needs with a staff of 8-10 employee’s in each location.
- Acquisition experience, new store setup, and remote training experience. Involvement in 6+ acquisitions, training and store setup for these locations over the past three years.
- Handle all parts ordering, receiving, and accounting for parts and internal service to ensure parts are added to WO’s and advisors are managed properly on aged tickets.
- Manage all aged inventory, pricing, and set execution.
- Manage physical inventories and reconciliation in both main buildings, achieving shrink of under 1.5%
- Manage HR processes, Hiring, Training, and Separations when needed in both buildings.
- Exceptional Parts, Service, SO Parts, Accounting tenure within a dealership environment.
General Manager
Outback Steakhouse
01.2005 - 01.2017
- Day to day operations of the restaurant, ensuring inventory levels were correct, ordering product, hiring/firing/training of all staff. Customer service.
Education
High School Diploma -
AA Degree - Applied Science
Duluth Business University
Skills
- Process management and implementation
- Training and coaching a staff to success
- Inventory control
- Promotional Pricing
- Leadership by example
- G2, Oracle, Power BI and POS systems
- Customer Service Focused
- Planograms and Retail Floor Sets
Interests
Enjoy the outdoors and being involved in the community Active in the make a wish program with the Camping World in Fargo where we granted a wish to be able to get out camping and creating memories with the family during the chapters fundraising gala
Timeline
Fixed Operations Director
Camping World
08.2024 - Current
Internal Service Advisor
Camping World
03.2023 - 08.2024
Corporate Parts Coordinator
Fun Town RV
08.2022 - 03.2023
Retail Area Manager
Camping World
09.2017 - 08.2022
General Manager
Outback Steakhouse
01.2005 - 01.2017
AA Degree - Applied Science
Duluth Business University