Tammy Benoit
Texana Bank
Aurora,CO
1
Certification
13
years of professional experience
Results-driven loan processor known for effective communication and attention to detail. Successfully managed complex loan applications while implementing quality controls to minimize errors and enhance client experience.
Work History
Sr. Loan Processor
2 Years 5 Months- Reviewed and verified loan applications for compliance with regulatory standards.
- Communicated effectively with clients to gather necessary documentation for loan processing.
- Coordinated with underwriters to resolve discrepancies and expedite loan approvals.
- Analyzed loan files to ensure accuracy and adherence to company policies and guidelines.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
Sr. Loan Processor
4 Months- Implemented quality control measures to reduce errors in processed loans and improve customer satisfaction.
- Streamlined processes to enhance efficiency in document management and approval workflows.
- Assisted management in developing training materials for new employees in loan processing operations.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
Manager-Junior Processors
10 Years- Streamlined loan processing workflows, reducing turnaround times for clients significantly.
- Led cross-functional teams to enhance operational efficiency and improve customer satisfaction.
- Collaborated with senior leadership to establish long-term business strategies and initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma
Skills
Loan processing proficiency
Regulatory compliance
Document processing
Risk assessment
Effective time management
Strong attention to detail
Clear communication
Decision-making confidence
Effective time management
Certification
- Licensed MLO - NMLS #272408-licensed in Colorado, Florida and Texas
- Worked with Encompass & Arrive
Timeline
Sr. Loan Processor
Texana Bank
04.2024 - CurrentRead More
Sr. Loan Processor
Premier Home Loans
09.2023 - 01.2024Read More
Manager-Junior Processors
American Financing
09.2013 - 09.2023Read More
Ranum High School
High School Diploma
Read More