Tammy Bigham
Fayette,AL
Summary
Dedicated professional with a strong background in telecommunication dispatch and customer service. Known for training new team members on protocols and fostering a collaborative environment, ready to enhance operational efficiency and service delivery.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Telecommunicator Dispatcher
City of Tuscaloosa
Tuscaloosa, AL
02.2009 - Current
- Operate multi-line phone systems to manage high volume emergency and non-emergency calls efficiently.
- Gather essential information from callers to assess and prioritize calls.
- Maintain calm, accuracy, and professionalism while managing critical situations.
- Dispatch police units efficiently using CAD and radio communication system.
- Monitor ongoing incident and provided updates to responding officers.
- Operate NCIC to query, enter, and verify information.
- Trained new telecommunicators on protocols, software systems, and communication best practices.
Substitute Teacher
Fayette County Board Of Education
Fayette, AL
2005 - 2009
- Fostered a positive learning environment through effective classroom management techniques.
- Monitored student progress and behavior, providing feedback as necessary.
- Implemented school policies and procedures consistently within the classroom setting.
- Collaborated with teachers to ensure continuity of education during absences.
- Assisted in maintaining a safe and orderly classroom environment conducive to learning.
Substitute Teacher
Tuscaloosa County School System
Tuscaloosa, AL
2001 - 2005
- Fostered a positive learning environment through effective classroom management techniques.
- Monitored student progress and behavior, providing feedback as necessary.
- Implemented school policies and procedures consistently within the classroom setting.
- Assisted in maintaining a safe and orderly classroom environment conducive to learning.
- Collaborated with teachers to ensure continuity of education during absences.
Education
No Degree - Business Administration And Management
University Of Alabama
Tuscaloosa, ALSkills
- Time management
- Teamwork and collaboration
- Customer service
Certification
- Public Safety Telecommunicator 1 - APCO
- ACJIC and NCIC certifications
- Certified Training Officer (CTO)
- Emergency Medical Dispatch (EMD) - International Academies of Emergency Dispatch
- Emergency Fire Dispatch (EFD) - International Academies of Emergency Dispatch
- Emergency Police Dispatch (EPD) - International Academies of Emergency Dispatch
Timeline
Telecommunicator Dispatcher
City of Tuscaloosa
02.2009 - Current
Substitute Teacher
Fayette County Board Of Education
2005 - 2009
Substitute Teacher
Tuscaloosa County School System
2001 - 2005
No Degree - Business Administration And Management
University Of Alabama