Summary
Overview
Work History
Education
Skills
PAST ROLES
SOFTWARE
Timeline
Generic

Tammy Boykin

Merrionette Park,IL

Summary

Results-driven professional with 12 years of progressive work experience in banking finance. Strong interpersonal communication, time management, and problem-solving abilities. Willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to leveraging proactive, goal-oriented approach, excellent time management, and problem-solving skills to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Customer Care Associate

AT&T
07.2024 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

  • Assisted call-in customers with questions and orders.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.

Fulfillment Center Associate

Amazon
03.2022 - 07.2024
  • Maintain strong work ethic, attention to detail, met deadlines, and demonstrate commitment to customer service.
  • Adhere to safety, quality, and environmental regulations.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

POS Associate

Kohls Department Store
09.2021 - 08.2022
  • Completed purchases using point of sale systems.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Provided exceptional service by greeting customers promptly upon arrival at the register area and thanking them after each transaction.

Senior Mortgage Loan Processor

Beacon Hill Staffing Group LLC.
10.2020 - 06.2021


  • Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Processed mortgage loan applications accurately and successfully for over ten years
  • Prepared file for final clear-to-close by branch management
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
  • Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.

Commercial Loan Administrator

Dovenmuehle Mortgage Inc.
02.2019 - 10.2020
  • Responsible for reviewing and preparing documentation.
  • Participate in department audit program.
  • Maintained a thorough understanding of commercial lending products and services to effectively address borrower inquiries or concerns.
  • Input and verify changes to LPS system for various products
  • Processed systematic preliminary loan proposals
  • Maintained a high level of confidentiality while handling sensitive borrower information throughout the loan process.

Education

Illinois Association of Mortgage Brokers

Skills

  • Meticulous attention to detail
  • Experience with automated underwriting systems
  • Efficient financial transaction management
  • Analytical and Critical Thinking
  • Pipeline optimization
  • Reporting and analysis
  • Client assistance expertise
  • Service excellence
  • Responsive to shifting priorities
  • Effective relationship management
  • Quality control expertise
  • Project coordination

PAST ROLES

Teller

Personal Banker

Trainer

Teller Manager

Assistant Branch Manager

Senior Processing Analyst

Underwriter

Commercial Loan Administrator

SOFTWARE

Microsoft Office Word

Excel

Encompass

Chase File Manager

Loan Prospector

Zippy

Black Knight

Real-EC


Timeline

Customer Care Associate

AT&T
07.2024 - Current

Fulfillment Center Associate

Amazon
03.2022 - 07.2024

POS Associate

Kohls Department Store
09.2021 - 08.2022

Senior Mortgage Loan Processor

Beacon Hill Staffing Group LLC.
10.2020 - 06.2021

Commercial Loan Administrator

Dovenmuehle Mortgage Inc.
02.2019 - 10.2020

Illinois Association of Mortgage Brokers

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Tammy Boykin