Tammy Branton
Shelby,NC
Summary
Experienced Member Service Specialist with over 40 years of experience in the Credit Union Industry. Excellent reputation for resolving problems and improving member satisfaction. Well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful member service techniques. Talented relationship-builder and analytical problem-solver. Driven to exceed sales goals and build long-term relationships with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Truliant Federal Credit Union
Shelby , North Carolina
01.2020 - 08.2022
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Branch Manager
Truliant Federal Credit Union
Shelby, NC
05.2000 - 01.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed prospects for new loans though weekly cold calling.
- Identified and capitalized on community business opportunities with effective networking.
Branch Manager
Sharonview Federal Credit Union
Shelby, NC
08.1981 - 05.2000
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Recommended loan approvals and denials based on customer loan application reviews.
Education
No Degree - Business
Wingate University
Wingate, NCSkills
- Efficient and Detail-Oriented
- Needs Assessment
- Courteous with Strong Service Mindset
- Member Relations
- Specialist Procedures
- Loan Product Knowledge
- Cash Drawer Balancing
- Promoting Brand and Company Identity
- Team-Oriented and Cooperative
Certification
Certified Credit Union Executive - Competed 1992
Timeline
Member Service Specialist
Truliant Federal Credit Union
01.2020 - 08.2022
Branch Manager
Truliant Federal Credit Union
05.2000 - 01.2020
Branch Manager
Sharonview Federal Credit Union
08.1981 - 05.2000
No Degree - Business
Wingate University
Similar Profiles
MICHAEL SCOTTMICHAEL SCOTT
Branch Manager at Truliant Federal Credit UnionBranch Manager at Truliant Federal Credit Union
Joshua W. BakerJoshua W. Baker
Assistant Manager at Truliant Federal Credit UnionAssistant Manager at Truliant Federal Credit Union
Lindy WhittenLindy Whitten
Member Service Representative at Truliant Federal Credit UnionMember Service Representative at Truliant Federal Credit Union
Shelica Dickerson IngramShelica Dickerson Ingram
Contact Center Representative 2 at Truliant Federal Credit UnionContact Center Representative 2 at Truliant Federal Credit Union
Jy'juan EskridgeJy'juan Eskridge
Pallet Sorter at Rehrig Pacific CompanyPallet Sorter at Rehrig Pacific Company