Tammy Burger
Conway,SC
Summary
Dynamic customer service professional with a proven track record of, excelling in active listening and critical thinking. Enhanced first-call resolution rates and fostered team collaboration, driving customer satisfaction. Skilled in CRM data entry and relationship management, committed to delivering exceptional service and optimizing operational efficiency.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Horry County
Conway SC
07.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with service requests, enhancing overall customer satisfaction and retention.
- Managed high-volume call flow while maintaining accuracy in information delivery.
- Collaborated with team members to streamline processes and improve service efficiency.
Customer Service Representative
GNC Live Well
Conway SC
10.2022 - 09.2024
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Provided training support to new staff, fostering a collaborative work environment.
- Developed resource materials for staff to facilitate better handling of complex patient scenarios effectively.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Trained new team members on company protocols, enhancing onboarding efficiency and team performance.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
Owner/Operator
Cypress Creek by Design Co
Conway SC
01.2020 - 01.2022
- Established operational processes to enhance efficiency and streamline project workflows.
- Managed client relationships, ensuring high satisfaction and repeat business through tailored services.
- Oversaw budgeting and financial planning, optimizing resource allocation for sustainable growth.
- Implemented quality control measures, maintaining high standards in product delivery and service execution.
- Developed marketing strategies that increased brand visibility and expanded customer base significantly.
- Analyzed market trends to inform product offerings and adapt to changing customer preferences effectively.
- Negotiated contracts with suppliers, securing favorable terms while maintaining quality standards in materials used.
Home Health Aide
All Ways Caring Home Care
Myrtle Beach SC
03.2020 - 06.2021
- Delivered personalized care and assistance to clients, ensuring comfort and safety in daily activities.
- Monitored vital signs and reported changes in client health to healthcare professionals for timely interventions.
- Developed and implemented individualized care plans based on client needs and preferences, enhancing overall satisfaction.
- Trained new staff on best practices for patient care, fostering a collaborative work environment.
Manager
Sally's Beauty Supply
Conway SC
10.2019 - 02.2020
- Led team in developing and implementing operational strategies to enhance efficiency.
- Streamlined workflow processes, resulting in improved productivity across departments.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
- Developed training programs to improve staff competencies and operational knowledge.
- Facilitated regular team meetings to discuss progress, challenges, and strategic initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw daily operations, ensuring efficient store workflow and optimal staff performance.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Led training programs for new employees, fostering a culture of continuous learning and development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Manager
GNC Live Well
Conway SC
08.2017 - 10.2019
- Led team in developing and implementing operational strategies to enhance efficiency.
- Streamlined workflow processes, resulting in improved productivity across departments.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Oversaw daily operations, ensuring efficient store workflow and optimal staff performance.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Led training programs for new employees, fostering a culture of continuous learning and development.
- Analyzed sales data to identify trends, driving targeted marketing initiatives to boost revenue.
- Collaborated with corporate teams to align store objectives with overall business goals.
- Facilitated regular team meetings to promote communication, address challenges, and celebrate successes.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Homeschool Teacher
Faith, Love, and Joy Acadamy
Conway, SC
08.1997 - 06.2018
- Developed individualized lesson plans tailored to diverse learning styles and needs.
- Implemented engaging educational activities to foster critical thinking and creativity among students.
- Monitored student progress through assessments and provided constructive feedback to enhance learning outcomes.
- Organized extracurricular programs that promote social skills and community involvement.
- Utilized various educational technologies to streamline lesson delivery and improve student engagement.
Education
No Degree - Business Administration
Horry-Georgetown Technical College
Conway, South Carolina, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Data collection
- Customer relationship management (CRM)
- Empathy and patience
- Strong interpersonal skills
- Multitasking and organization
- Team leadership
- Money handling
- Regulatory compliance
- Call screening
- Patient confidentiality
Timeline
Customer Service Representative
Horry County
07.2024 - 01.2026
Customer Service Representative
GNC Live Well
10.2022 - 09.2024
Home Health Aide
All Ways Caring Home Care
03.2020 - 06.2021
Owner/Operator
Cypress Creek by Design Co
01.2020 - 01.2022
Manager
Sally's Beauty Supply
10.2019 - 02.2020
Manager
GNC Live Well
08.2017 - 10.2019
Homeschool Teacher
Faith, Love, and Joy Acadamy
08.1997 - 06.2018
No Degree - Business Administration
Horry-Georgetown Technical College