Tammy Coleman
F&I Manager
Suffolk ,VA
Summary
Dynamic Finance Manager with a proven track record at All Out Cycles, where I built a top-performing F&I Department. Expert in relationship building and compliance, I enhanced profitability through exceptional customer service and effective financing solutions, consistently exceeding sales goals while fostering a strong referral network. Notary certified, committed to client satisfaction.
Overview
15
15
years of professional experience
Work History
Finance Manager
All Out Cycles
07.2019 - 03.2025
- Built their F&I Department from the ground up making it one of the best on the East Coast.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Completed, reviewed and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Processed all DMV paperwork.
- Notarized all required documents.
Sales Consultant
Priority Automotive
09.2010 - 07.2019
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Advised clients on appropriate vehicle selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Recorded accurate and efficient records in customer database.
- Trained new employees.
- Handled incoming Internet Sales Leads by providing essential information to get them in the dealership.
- Effectively offered and sold additional protections for their vehicle.
Skills
- Customer satisfaction
- Notary
- Sales support
- CRM tracking
- Know your customer
- Willing to learn
- Critical thinking
- Relationship building and management
- Prioritizing and planning
Timeline
Finance Manager
All Out Cycles
07.2019 - 03.2025
Sales Consultant
Priority Automotive
09.2010 - 07.2019
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