Tammy Cotton
Summary
Accomplished Regional Property Manager with a proven track record at MidPen Housing, enhancing tenant satisfaction and boosting occupancy rates through strategic marketing and effective communication. Skilled in asset management and staff development, I excel in problem-solving and relationship building, ensuring financial and operational excellence across portfolios.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Property Manager
MidPen Housing
Foster City, CA
09.2020 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Reviewed financial forecasts, budget and operational goals.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Boosted occupancy rates by executing targeted marketing campaigns and collaborating with leasing teams to showcase available properties effectively.
- Optimized rent collection processes which led to an increase in on-time payments from tenants.
Eligibility Supervisor (Contractor)
Nan McKay
San Francisco, CA
11.2019 - 09.2020
- Collaborated closely with other departments within the organization to ensure efficient coordination of services for clients needing additional support or information regarding their cases.
- Achieved consistent compliance with federal and state regulations through diligent monitoring of program guidelines.
- Performed eligibility assistance, case management, referrals or related function.
- Complied with department, organization and government policies and procedures.
- Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
- Managed a diverse team of eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Increased team productivity by establishing clear performance expectations and providing regular coaching to staff members.
- Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
- Trained staff on current eligibility requirements and policies.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for twelve employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
Property Supervisor
East Bay Asian Local Development Corporation
Oakland, CA
04.2008 - 10.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated with landlord regarding building and tenant issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Promptly responded to tenant complaints and concerns for over eight properties.
- Prepared detailed reports for property owners, highlighting operational successes and areas for improvement.
- Enhanced tenant satisfaction by addressing property-related concerns and implementing timely solutions.
- Developed, reviewed, and submitted property operating and capital budgets.
- Oversaw on-site staff, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
- Promptly responded to tenant complaints and concerns for over eight properties.
Education
High School Diploma -
Jefferson High School
Portland, ORSkills
- Document preparation
- Asset management
- Business planning
- Staff training and development
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Relationship building
- Employee motivation and guidance
- Fair housing mandates
- Attention to detail
Accomplishments
- Collaborated with team of six or more in the development department while leasing up three new properties (400 plus units).
- Supervised team of fifteen staff members.
- Achieved lease up's by completing deadline with accuracy and efficiency.
Certification
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
- Tax Credit Specialist (TCS)- National Center for Housing Management.
- Fair Housing Certification- Various certifying bodies or state agencies.
- Housing and Urban Dev. Certification (HUD) -Nan McKay and Associates.
Languages
English
Timeline
Regional Property Manager
MidPen Housing
09.2020 - Current
Eligibility Supervisor (Contractor)
Nan McKay
11.2019 - 09.2020
Property Supervisor
East Bay Asian Local Development Corporation
04.2008 - 10.2019
High School Diploma -
Jefferson High School