Tammy Desper
Charlottesville,Virginia
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
22
22
years of professional experience
Work History
Senior Business Office Manager
Saber Healthcare-Monroe Health & Rehab
Charlottesville, VA
09.2019 - Current
- Oversaw daily operations and administrative functions to ensure efficient workflow.
- Managed financial reporting, budgeting, and payroll processing for facility staff.
- Developed and implemented policies to enhance operational efficiency and compliance.
- Coordinated training programs for new staff, fostering a culture of continuous improvement.
- Mentored junior staff, promoting professional development and enhancing team performance.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Regional Business Office Consultant
Covenant Dove-Trinity Missions
Bartlett, TN
07.2014 - 09.2019
- Led initiatives to enhance operational efficiency and streamline workflows across multiple medical facilities.
- Developed and implemented strategic plans to improve patient care delivery and optimize resource allocation.
- Mentored junior consultants, fostering professional growth and enhancing team performance in project execution.
- Analyzed operational data to identify trends, inform decision-making, and drive continuous improvement strategies.
- Facilitated training sessions for staff on new protocols, ensuring adherence to quality assurance measures across facilities.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Regional Business Office Consultant
Medical Facilities of America
Roanoke, Virginia
01.2006 - 07.2014
- Advises, evaluates, and monitors the development, management, and effectiveness of multiple skilled nursing facilities business offices with emphasis on accounts receivables management. Educates and trains center business office staff for five facilities in central Virginia to include job responsibilities, bad debt control, policy and procedures and corporate compliance
- Monitors accounts receivable progress and develops reduction plans to meet established goals
- Reviews aging reports and verified collection efforts
- Ensures efficient and effective monthly preparation and monitoring of the billing system close process
- Develops relationship with center and operational staff
- Evaluates effectiveness of business office process and systems.
- Provides information to all levels of management regarding business office staff performance and attends operational meeting to offer input on their performance and work together to develop plan of action is needed
- Reviews quarterly bad debt write offs and monthly contractuals and approves according to policy and procedure
- Supervises Business office support specialists including coaching, counseling, corrective action, and performance appraisals
Private In Home Caregiver
Lena Garrison & Lucy Garrison
Crozet, Virginia
01.2004 - 01.2006
- Cared for and provided nursing services to a husband and wife in their home
- Responsible for cooking, cleaning, laundry, and transportation to and from appointments as required
- Provided a safe and comfortable environment for them while seeing to their needs on a daily basis
- Provided basic certified nursing assistant services as needed such as blood pressure checks, pulse checks, O2 stats, etc...
Business Office Manager
Trinity Missions of Charlottesville
Charlottesville, Virginia
01.2004 - 2006
- Responsible for all business office operations and staff, including accounts payable, accounts receivables, payroll, resident trust accounts and human resources
- Oversaw and delegated administrative authority, responsibility and accountability to other office personnel within a long-term care setting
- Directly handled Medicaid, Medicare, Insurance, Third Party, and Private billing to meet monthly goals
- Worked directly with Administrator, Social Services, Admissions, and Director of Nursing to assist with marketing and census
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06.1993
Skills
- Medicare/Medicaid/Third Party Billing
- Account reconciliation
- Staff management/training and development
- Office administration
- Credit and collections
- Records management
- Administrative support
- Financial administration
- Report and document preparation
- Office management software (PCC/Matrix/RFMS National Datacare)
- Decision-making
- Customer service
- Teamwork and collaboration
- Business administration
- Time management
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Senior Business Office Manager
Saber Healthcare-Monroe Health & Rehab
09.2019 - Current
Regional Business Office Consultant
Covenant Dove-Trinity Missions
07.2014 - 09.2019
Regional Business Office Consultant
Medical Facilities of America
01.2006 - 07.2014
Private In Home Caregiver
Lena Garrison & Lucy Garrison
01.2004 - 01.2006
Business Office Manager
Trinity Missions of Charlottesville
01.2004 - 2006
High School Diploma -
Culpeper County High School