Motivated, compassionate, detail-oriented RN seeking a career that will allow me to inspire others to provide the best quality of life to all patients. Strong history of leadership, team building, and exceptional customer service. I am organized, and reliable, and have a strong desire to learn.
Overview
16
16
years of professional experience
Work History
Director, Mobile Director, After Hours PCC
Heartland Hospice
12.2013 - 05.2024
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Monitored office workflow and administrative processes to keep operations running smoothly.
Provided oversight and leadership to twelve offices in two states
Ensured compliance with legal, organizational, and medical staff standards
Developed nursing and clinical staff goals, objectives, and standards of performance
Provided orientation, in-service training, continuing education, as well as completed up to 50 annual performance and competency reviews of clinical team members
Assisted with LOC changes and CC or GIP placement after-hours
Handled all after-hours customer concerns.
RN
Beloit Health System (NorthPointe & RiversideTerrace)
12.2007 - 11.2013
Developed strong relationships with 75 patients and their families, providing emotional support while addressing concerns or questions about care plans.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Administered medications accurately and safely, reducing medication errors and adverse reactions.
Responsible for staffing and management of all healthcare positions in two different buildings, in two different states.
Provided oversight and participation in the day-to-day clinical care of residents.
Ensured excellent customer service as well as employee morale.
Assisted with marketing and sales as needed to maintain a 95% or higher occupancy rate.
Education
Associate of Science - Nursing
Rock Valley College
Rockford, Il
05.2007
Skills
Staff Development
Team Management
Hiring and Retention
Effective leader
Strong clinical judgment
Geriatric Care
At-risk patient care
Hospice philosophy understanding
Experienced with multiple EMR Systems
Timeline
Director, Mobile Director, After Hours PCC
Heartland Hospice
12.2013 - 05.2024
RN
Beloit Health System (NorthPointe & RiversideTerrace)