Tammy Fiscella
The Woodlands,TX
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
13
13
years of professional experience
Work History
Office Manager
Farley Orthodontics
The Woodlands, TX
04.2018 - 03.2023
- Provided training to new hires on office policies and procedures.
- Assisted in developing budgets for departmental expenses.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
Insurance Verification Specialist
Lieker Orthodontics
The Woodlands, TX
02.2014 - 03.2018
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Provided timely follow up with payers regarding payment status of claims.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Evaluated policies and procedures related to Insurance Verification activities.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
Front Office Hygiene Coordinator
Dr Todd Brady Cosmetic Dentistry
The Woodlands, TX
01.2010 - 02.2014
- Reviewed daily logs for accuracy regarding temperature readings, cleaning schedules.
- Identified opportunities for improvement in existing systems and processes related to hygiene practices.
- Conducted regular inspections and audits of hygiene practices in the workplace.
- Assessed and monitored compliance of hygiene standards in the workplace.
Education
Some College (No Degree) -
Christopher Newport University
Newport News, VASkills
- Contract Administration
- Compliance Monitoring
- Staff Management
- Inventory Control
- Bookkeeping
- Operations Management
Timeline
Office Manager
Farley Orthodontics
04.2018 - 03.2023
Insurance Verification Specialist
Lieker Orthodontics
02.2014 - 03.2018
Front Office Hygiene Coordinator
Dr Todd Brady Cosmetic Dentistry
01.2010 - 02.2014
Some College (No Degree) -
Christopher Newport University
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