Tammy Garrett
Granbury,TX
Summary
Proven leader and efficient problem-solver, I enhanced customer satisfaction and loyalty at Valero Gas Station/JJ's Fastop by streamlining operations and mentoring staff. Skilled in cash management and customer service, I consistently exceeded performance metrics, fostering a positive work environment and driving repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
DK/ Broadway
2000 Weatherford Hwy.
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Production Line Worker
Hello Fresh Factory
Irving, TX
12.2020 - 11.2022
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Packaged and labeled products using automated equipment.
- Inspected extruded product for appearance and size defects according to specifications.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
- Trained new employees by demonstrating operation of production line machinery.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
Asst. Manager
Valero Gas Station/ JJ's Fastop
Granbury, TX
09.2017 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Education
GED -
South Grand Prairie High School
Grand Prairie, TX1985
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Cash Register Operation
- Order Taking
- Cash Management
- Cash register systems
- Payment Processing
- Product restocking
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Cashier
DK/ Broadway
02.2022 - Current
Production Line Worker
Hello Fresh Factory
12.2020 - 11.2022
Asst. Manager
Valero Gas Station/ JJ's Fastop
09.2017 - 11.2020
GED -
South Grand Prairie High School