Tammy Guillemin
Stockton,United States
Summary
Proven leader and industry expert, I excelled at KBS Services by enhancing team performance and customer satisfaction through effective training and decision-making. Leveraging strong communication and a positive attitude, I ensured workplace safety and operational excellence, significantly contributing to the company's success.
Overview
4
4
years of professional experience
Work History
Janitorial Shiftlead
KBS Services
10.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
Basic Ed - Basic Education
Franklin High School, Stockton CA
Stockton, CA06.1999
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Workplace Safety
- Performance Improvement
- Industry Expertise
- Positive Attitude
- Team Leadership
- Flexible Schedule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Janitorial Shiftlead
KBS Services
10.2020 - Current
Basic Ed - Basic Education
Franklin High School, Stockton CA
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