Tammy Gustin
Holden,MO
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Belton, MO
11.2012 - Current
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Ensured compliance with company policies, procedures, and regulations.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Managed daily operations of the store, including scheduling and supervising staff.
- Analyzed financial data and prepared reports for senior management.
- Ensured that customer service standards were met or exceeded at all times.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified opportunities for cost savings and operational efficiency improvements.
Supervisor
Worlds of Fun Amusement Park
Kansas City, Missouri
09.2008 - 11.2016
- Contributed to the recruitment process by supporting human resources with pre-season hiring, orientations, interviews, and onboarding.
- Conducted pre-season training for new employees, mandatory classes, and positional training.
- Park prep with rewriting ride operator manuals, cleaning and organizing ride areas, getting all documentation ready for season to start.
- During the season, responsible for overseeing daily operations, staffing levels, cross-training in other areas, writing schedules for 27-54 employees weekly, coaching and evaluating performance (i.e., attendance and safety practices).
- Provided support for haunted house installations during weekends
Education
High School Diploma -
Holden High School
Holden, MO04-2005
Skills
- Training and development skill
- Operations Management
- Business operations knowledge
- Employee Relations
- Business operations background
- Business Development
- Talent management
- HR policies
- Mediation expertise
- Compensation/payroll
- New Hire Orientation
- Scheduling
- Report Generation
- Talent Recruitment
- Administrative assistance
Affiliations
- Active Member of Camp Quality USA. Currently on Camp organizing committee for North west missouri team. Camp Quality is a year round support network for the families of children fighting cancer, that provides a week long summer camp experience to those battling cancer age 5-18.
Timeline
Assistant General Manager
Buffalo Wild Wings
11.2012 - Current
Supervisor
Worlds of Fun Amusement Park
09.2008 - 11.2016
High School Diploma -
Holden High School
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