Tammy Hall
Lost Creek,WV
Summary
Skilled Urgent Care Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with over 26 years in the field.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Center Manager
MedExpress
12.2011 - Current
- Conducted regular evaluations to boost productivity.
- Maintained compliance with relevant regulations.
- Built enduring client relationships via dynamic problem-solving.
- Outlined scope of positions for new organization.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Directed daily operations at busy Urgent Care.
- Oversaw the hiring and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Trained and guided team members to perform Urine Drug Screen, Breath Alcohol Testing, and Hair Drug Testing
- Trained multiple new Center Managers, locally and nationally.
Training/Denovo Team
MedExpress Urgent Care
02.2010 - Current
- Trained new center staff on EMR system before clinical opening.
- Supported new staff after new center opening.
- Worked on setting up new centers preparing for openings.
- Ordered supplies for new centers.
- Organizing all center supplies prior to new center opening.
- Managing multiple tasks simultaneously while adhering to strict deadlines.
IT Coordinator/Office Administrative Assistant
MedExpress Urgent Care
02.2009 - Current
- Successfully guided projects from initiation to completion.
- Negotiated contracts with suppliers, leading to significant budget efficiencies.
- Drove adoption of new tech through comprehensive training programs.
- Worked closely with senior management to integrate project goals with company strategy.
Medical Biller, Coder, and Collections Manager
Medbrook/Medexpress
06.1998 - Current
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Handled account payments and provided information regarding outstanding balances.
Education
High School Diploma -
Bridgeport High School
Bridgeport, WV06-1992
Skills
- Operations management
- Multitasking
- Staff leadership
- Facility management
- Compliance monitoring
- Training coordination
- Facility maintenance
- Customer service
- Hiring and onboarding
- Decision-making
- Schedule management
- Inventory management
- Performance evaluations
- Insurance billing knowledge
- Ability to adapt to change quickly
Timeline
Center Manager
MedExpress
12.2011 - Current
Training/Denovo Team
MedExpress Urgent Care
02.2010 - Current
IT Coordinator/Office Administrative Assistant
MedExpress Urgent Care
02.2009 - Current
Medical Biller, Coder, and Collections Manager
Medbrook/Medexpress
06.1998 - Current
High School Diploma -
Bridgeport High School
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