Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Hill

Keywest

Summary

Dynamic Dock Master with proven expertise at Hurricane Hole Marina, excelling in communication and coordination. Enhanced operational efficiency through meticulous scheduling and proactive weather monitoring. Cultivated strong customer relationships and resolved billing disputes effectively. Demonstrated reliability and problem-solving skills, leading to improved service standards and a well-maintained facility.

Overview

3
3
years of professional experience

Work History

Dock Master

Hurricane Hole Marina
12.2021 - 11.2024
  • Oversaw vessel docking and undocking procedures ensuring safety and efficiency.
  • Coordinated communication between vessel crews and port operations for smooth logistics.
  • Managed scheduling of vessel arrivals and departures to optimize dock utilization.
  • Managed fuel inventory efficiently to maintain adequate stock levels and minimize losses due to spoilage or theft.
  • Maintained strong relationships with customers through attentive service and prompt resolution of issues.
  • Monitored weather conditions to adjust schedules proactively, minimizing delays in operations.
  • Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
  • Handled billing disputes professionally by investigating charges thoroughly and providing fair resolutions.
  • Reported and established key performance metrics to monitor and meet company goals.
  • Coordinated emergency response efforts effectively, minimizing damage and ensuring guest safety during adverse weather events.
  • Recorded number of units moved or handled, using work tickets, and daily production sheets.
  • Created and enforced detailed organization processes to increase quality and service standards.

Education

High School Diploma -

West Orange High School
Winter Garden, FL

Skills

  • Communication and coordination
  • Dockhand management
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability

Timeline

Dock Master

Hurricane Hole Marina
12.2021 - 11.2024

High School Diploma -

West Orange High School