Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Hurley

Virginia Beach,VA

Summary

Over 15 years of Telecommunications experience as an accomplished Sales Supervisor, Sales Representative, Customer Service Representative and Retention Representative with a proven track record at Verizon, Cox Communications and Sprint. Achieved consistent top performer status by leveraging problem-solving and decision-making skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Sales and Service Supervisor

Verizon
05.2017 - Current
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increase sales revenue by implementing innovative strategies and fostering strong relationships with representatives.
  • Streamline internal processes for increased efficiency, improving overall team performance and productivity.
  • Enhance customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
  • Hold one-on-one meetings with sales team members to identify selling hurdles and offer insight into best remedy.
  • Manage revenue models, process flows, operations support and customer engagement strategies.

Sales Representative

Verizon
03.2015 - 05.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Retention Representative

Cox Communications
10.2012 - 08.2014
  • Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
  • Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Resolved account issues for enhanced customer satisfaction and loyalty.
  • Built rapport with customers through active listening and empathetic understanding of their needs.
  • Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.

Education

High School Diploma -

Norview High School
Norfolk, VA
2006

Skills

  • Sales operations
  • Sales Presentations
  • Client acquisition
  • CRM Software
  • Microsoft Outlook, Word, and Excel
  • Problem-Solving
  • Time Management
  • Decision-Making
  • Training and mentoring
  • Team Building and Leadership

Accomplishments


  • Won Presidents Club twice.

Timeline

Sales and Service Supervisor

Verizon
05.2017 - Current

Sales Representative

Verizon
03.2015 - 05.2017

Retention Representative

Cox Communications
10.2012 - 08.2014

High School Diploma -

Norview High School

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Tammy Hurley