Tammy Jenkins
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Manager
Walgreens
Louisville, KY
05.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to uphold customer service standards, resulting in improved customer satisfaction.
- Resolved customer complaints and provided effective solutions promptly.
- Created weekly work schedules for store personnel.
- Monitored financial transactions and enforced cash handling procedures to ensure accuracy and reduce discrepancies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Organized inventory and maintained stock levels to meet customer demand.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Designed and implemented promotional displays to increase product visibility and drive sales.
- Conducted regular staff meetings to communicate updates and encourage teamwork.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Executive Assistant to the Store Manager
Walgreens
Louisville, KY - Kentucky
03.2009 - 05.2021
- Resolved customer service issues and escalated complex cases to ensure customer satisfaction.
- Executed daily administrative tasks to support efficient store operations.
- Supported training initiatives for new staff on operational procedures.
- Tracked progress of assigned projects through completion while meeting deadlines.
- Monitored store activities to ensure compliance with company policies and procedures.
- Managed inventory and organized stock to maintain optimal product availability.
Education
Associate of Science - Paralegal Studies
Sullivan University
Louisville, KY 07.1990 - 07.1992
Skills
- Inventory management
- Visual merchandising
- Operations management
- Cash handling
- Accurate money handling
- Financial reconciliation
- Compliance monitoring
- Team leadership
- Staff scheduling
- Employee training
- Performance evaluation
- Customer response
- Employee engagement
- Team development
- Effective communication
- Time management
Certification
- Pharmacy Technician License 2026
- Team Engagement Award 2022, 2023
- 2026 - Team was at 100% in Engagement Survey within my District
References
References available upon request.
Timeline
Store Manager
Walgreens
05.2021 - Current
Executive Assistant to the Store Manager
Walgreens
03.2009 - 05.2021
Associate of Science - Paralegal Studies
Sullivan University
07.1990 - 07.1992