Tammy J Green
Millersville,MD
Summary
Resourceful and certified medical assistant with 12 years of experience in patient care and administrative support within healthcare settings. Proficient in managing electronic health records, performing vital sign assessments, and facilitating effective communication between patients and providers. Demonstrated ability to prioritize care and streamline processes, ensuring timely treatment and patient satisfaction. Committed to delivering high-quality support in urgent care and clinic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Luminis Health Neurology Specialists
Annapolis, MD
04.2022 - Current
- Tracked and assessed vital signs to support clinical decision-making and patient care.
- Maintained accurate patient records and medical histories to ensure adherence to HIPAA standards.
- Assisted in preparing patients for various examinations and medical procedures, enhancing overall patient experience.
- Facilitated medication refills to ensure patients received appropriate care, even in remote settings.
- Assisted patients in assessing needs through phone, email, or in-person interactions. Prioritized care based on urgency. Provided answers to questions and communicated information to healthcare providers.
- Facilitated communication of test results and elucidation of treatment plans to enhance patient understanding.
- Executed prior authorization processes to ensure timely access to necessary medications and treatments.
Medical Assistant
National Spine and Pain Centers
Bowie, MD
12.2020 - 03.2022
- Conducted thorough collection and preparation of urine and oral swab specimens for laboratory analysis.
- Ensured meticulous organization of samples in designated containers, verifying correct labeling with patient name, date of birth, and date and time.
- Assisted patients with understanding proper fasting hygiene practices. Supported patients in utilizing collection devices effectively.
- Implemented systematic procedures for storage and transport to prevent any alteration of products.
- Logged collection information meticulously in patient charts and on lab requisitions for effective tracking and compliance.
- Assessed patient needs and fitted durable medical equipment, specifically braces, to promote recovery and improve quality of life.
- Assisted users by providing clear instructions and troubleshooting common issues. Helped resolve technical problems to enhance user experience. Supported team members in understanding processes and procedures.
- Educated patients on proper utilization of TENS unit and necessary supplies for effective pain management.
- Managed ordering and dispensing of durable medical equipment to ensure timely patient access.
- Executed thorough review and scanning of lab results into patient medical records.
Medical Office Assistant
Luminis Health Imaging
Annapolis, MD
08.2014 - 12.2020
- Assisted with patient check-in processes. Supported front desk operations by greeting patients. Facilitated smooth transitions for patients entering the facility.
- Managed incoming calls, addressing inquiries and facilitating communication with providers and staff.
- Facilitated patient appointment scheduling and confirmation to enhance operational efficiency.
- Managed updating, maintaining, and organizing electronic and paper health records to ensure data integrity.
- Assisted patients with co-pay collection. Processed insurance claims efficiently. Addressed billing inquiries to resolve issues promptly.
- Assisted with filing documents, faxing materials, scanning files, managing office supplies, transcribing notes, and handling correspondence.
- Facilitated patient referrals and communicated test results in accordance with established protocols.
Guest Services Representative
Embassy Suites
Linthicum Heights, MD
06.2008 - 05.2014
- Executed exceptional customer service by efficiently resolving inquiries and complaints.
- Oversaw multi-line phone systems to facilitate timely communication with guests.
- Cultivated extensive knowledge of hotel services to elevate guest experiences.
- Streamlined check-in and check-out processes to enhance operational efficiency.
Guest Service Representative
Hilton Garden Inn Hotel
Annapolis, MD
05.2007 - 05.2008
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Maintained knowledge of hotel services and local attractions to enhance guest satisfaction.
- Collaborated with team members to ensure seamless check-in and check-out processes.
- Trained new staff on customer service protocols and software systems for efficiency.
Education
Letter Of Recognition - Administrative Medical Assistant
Anne Arundel Community College
Arnold, MD05.2018
Certificate - Managed Care
Anne Arundel Community College
Arnold, MD05.2014
Diploma - General Studies
North Caroline High School
Ridgely, MD05.1991
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital Signs
- Patient Care
- Specimen Collection
- Microsoft Word
- Phone Triage
- Electronic Health Records
- Insurance Prior Authorization
- Microsoft Office
Certification
- CCMA- Certified Clinical Medical Assistant
- BLS - Basic Life Support
Timeline
Medical Assistant
Luminis Health Neurology Specialists
04.2022 - Current
Medical Assistant
National Spine and Pain Centers
12.2020 - 03.2022
Medical Office Assistant
Luminis Health Imaging
08.2014 - 12.2020
Guest Services Representative
Embassy Suites
06.2008 - 05.2014
Guest Service Representative
Hilton Garden Inn Hotel
05.2007 - 05.2008
Certificate - Managed Care
Anne Arundel Community College
Diploma - General Studies
North Caroline High School
Letter Of Recognition - Administrative Medical Assistant
Anne Arundel Community College