Tammy Kilgore
Aubrey
Summary
Client Service Associate with exceptional organizational skills and a proven track record of effectively engaging diverse customer bases. Demonstrated ability to enhance client satisfaction through attentive service and problem-solving. Seeking opportunities that recognize and reward dedication and strong work ethic.
Overview
16
16
years of professional experience
Work History
Dispatcher
Lynncorp Logistics LLC
Saint Louis
01.2022 - Current
- Oversaw communications within assigned territories.
- Recorded and maintained files or records of customer requests, work or services performed.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
- Verified accuracy and completeness of data entry into the database system.
- Followed up on pending tasks until completion.
- Performed clerical duties such as filing records, typing reports, answering phones and scheduling appointments.
Caregiver
Deer Valley
Saint Louis
02.2009 - 12.2021
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained detailed records of services performed on clients.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Consulted with client care team to continually update care plans.
- Followed safe lifting and transferring techniques to transport residents.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
High School Diploma -
Ritenour High School
St. Louis, MO05-1995
Skills
- Customer service and support
- Data entry and documentation
- Call handling and resolution
- Problem solving and attention to detail
- Effective communication skills
- Product knowledge and client engagement
- Time management and reliability
- Professionalism and multitasking abilities
Timeline
Dispatcher
Lynncorp Logistics LLC
01.2022 - Current
Caregiver
Deer Valley
02.2009 - 12.2021
High School Diploma -
Ritenour High School
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