TAMMY KIM
Bellevue,WA
Summary
Organized Office Administrator with a background in insurance support, client record management, and administrative workflow improvement. Handles forms, filing, correspondence, and data analysis with accuracy while protecting confidential information and supporting efficient office operations. Recognized for customer service and steady support across fast-paced environments.
Overview
1
1
Language
20
20
years of professional experience
Work History
Office Administrator
MICHAEL HUH INSURANCE AGENCY
Bellevue, Washington
04.2018 - Current
- Supported client record and policy file management for insurance agency office operations.
- Prepared insurance forms, documents, and correspondence for internal and external distribution.
- Maintained filing systems, databases, and document control procedures to ensure efficient information retrieval.
- Assisted agency staff with filing, scanning, and document routing to streamline administrative workflow.
- Assisted policy service tasks while protecting confidential customer information.
- Took messages and directed callers to relevant personnel or departments.
- Recognized by management for providing exceptional customer service.
- Conducted research and data analysis to support strategic planning and enable informed decision-making.
- Checked finished paperwork against required standards and instructions
Closing Manager
Specialty's Cafe & Bakery
Seattle, WA
02.2017 - 03.2018
- Supervised closing operations across cafe and bakery service areas, ensuring smooth transitions and adherence to operational standards.
- Led team of 10-15 employees, maintaining detailed administrative and procedural processes to enhance accuracy and efficiency while managing closing duties, including restocking items and reconciling cash drawers.
- Trained team members on closing procedures and safety practices
- Balanced cash drawers and completed nightly register reconciliation, ensuring financial accuracy and accountability.
- Resolved customer concerns during late service and closing hours to maintain positive customer experience.
- Managed employee breaks and meal periods in accordance with company policies for compliance.
- Maintained fully stocked bake case during operation hours to enhance product availability. Using POS send out technical issues that need to be fixed.
Store Manager
The French Bakery
Bellevue, WA
10.2014 - 12.2016
- Recruited, trained, and supervised new employees to build a skilled, efficient team.
- Scheduled staff shifts for bakery, café, and counter to optimize coverage and service.
- Supervised cash handling, register balancing, and opening close procedures.
- Opened and closed the store, including counting cash drawers and making bank deposits.
- Monitored inventory levels for bread, pastries, and café supplies to ensure product availability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Processed shipments and maintained organized stock shelves. Maintained current knowledge of pricing, ingredients, product availability and current promotion. Maintained safe and sanitary area by checking food products' temperatures and freshness.
- Inspected produce daily for freshness and quality compliance each morning to ensure compliance with company standards.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Kitchen Manager
Kukai
Bellevue, WA
10.2013 - 09.2014
- Managed daily kitchen operations for Kukai restaurant service
- Supervised prep cooks and line staff during busy service periods
- Coordinated food safety, sanitation, and health code compliance
- Created daily prep lists for all stations to streamline workflow. Temperature log is recorded then it is sent to GM and the health department. Ensured FIFO system was followed to minimize food waste.. Making sure all prep item is correctly labeled for the rotate for usage. Coordinated daily and weekly produce and product orders to maintain inventory levels. Assisted stations during rush hour to facilitate efficient service delivery. Training new kitchen staff.
Back up F & B
Morton the Steak House
Seattle, WA
04.2006 - 09.2013
- Conducted daily and weekly inventory checks of all produce and products to ensure accuracy.
- Monitored inventory levels and restocked supplies for service areas.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed ordering and receiving processes to ensure accurate and timely delivery of supplies.
- Communicated with vendors to receive deliveries and verify supplies.
- Reviewed and verified all invoices weekly to maintain financial integrity.
- Utilized 10-key data entry to enter inventory information for tracking purposes.
- Operated kitchen stations and supported food preparation across prep, dessert, sauté, and pantry areas.
- Inspected quantity and quality of received products to ensure compliance with standards.
Education
Associate of Arts - Culinary
Art Institute of Seattle
Seattle, WA, USA01-2006
Associate of Arts, Associate of Arts -
Green River Community Collage
Auburn, WA, USA01-2004
Skills
- Administrative support
- Office administration
- Inventory management
- Inventory control
- Financial recordkeeping
- Proficient in MS Office, Excel
- CRM expertise
- Data entry
- Regulatory compliance
- Strong leader
- Customer service experience
- Effective communication
- Customer focus
- Office supply management
- Insurance forms
Languages
Korean
Professional
Timeline
Office Administrator
MICHAEL HUH INSURANCE AGENCY
04.2018 - Current
Closing Manager
Specialty's Cafe & Bakery
02.2017 - 03.2018
Store Manager
The French Bakery
10.2014 - 12.2016
Kitchen Manager
Kukai
10.2013 - 09.2014
Back up F & B
Morton the Steak House
04.2006 - 09.2013
Associate of Arts - Culinary
Art Institute of Seattle
Associate of Arts, Associate of Arts -
Green River Community Collage