Tambrala (Tammy) Kniess
Kissimmee,FL
Summary
Team-oriented, problem-solving customer service professional with history in manufacturing, distribution, management, leadership and hospitality.
Overview
29
29
years of professional experience
Work History
Shift Lead
Chick-Fil-A (Lytle Enterprises)
09.2021 - Current
- Ensure that guests are delighted with their dining experience
- Maintain positive and safe environment for both team members and guests
- Lead by example by demonstrating Core 4 and Second Mile Service each shift.
Manager Florida/Georgia District
Brenntag Mid-South Inc
05.2010 - 04.2021
- Maintained strategic account inventory management and accounts receivable
- Led team of 6 CSRs
- Fostered inclusive, safe environment and maintained continuing education for team.
- Orders processed and scheduled for production and delivery in efficient and timely manner with precise accuracy
- Researched/resolved issues pertaining to customer orders, schedules, invoicing and inventory.
Administrative Support Assistant
Progress Energy
01.2008 - 01.2009
- Accurately recorded daily timesheets, as well as, Vacation/sick/personal days for 80+ union workers
- Created work tickets and scheduled residential and commercial service requests
- Posted payment for electrical service work and audited for accuracy on daily basis.
Global Customer Service Supervisor
Penn Specialty Chemicals
10.1995 - 08.2007
- Scheduled workflow for US and European operations, including production and transportation
- Built relationships with buyers and accounting specialists for strategic accounts in Europe, South America and Asia
- Directly worked with forwarders and banking institutions to complete documents for invoicing and payment of international orders
- Created and implemented standard operating procedures, job descriptions and training tools for department.
Education
Bachelor of Science -
Ball State University
Muncie, IN05.1992
Skills
Security Procedures Adherence
Analytical Thinking
Program Evaluation
Team motivation
Desired Location
Lafayette, IN
Accolades Certifications Special Projects
- Certified Customer Service Professional Certification - Brenntag Mid-South Inc
- Current Notary for the State of Florida
- Servsafe certified.
Timeline
Shift Lead
Chick-Fil-A (Lytle Enterprises)
09.2021 - Current
Manager Florida/Georgia District
Brenntag Mid-South Inc
05.2010 - 04.2021
Administrative Support Assistant
Progress Energy
01.2008 - 01.2009
Global Customer Service Supervisor
Penn Specialty Chemicals
10.1995 - 08.2007
Bachelor of Science -
Ball State University