Tammy Kriesel
Medical Receptionist
Rhinelander,WI
Summary
Dedicated medical receptionist with expertise in front desk operations, appointment scheduling, and telephone etiquette. Committed to enhancing patient experiences through exceptional customer service and efficient administrative support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Aspirus
Rhinelander, WI
07.2025 - Current
- Greeted and assisted patients to create a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Collected patient information and verified insurance details efficiently.
- Coordinated communication between patients and healthcare providers for seamless service.
- Ensured compliance with privacy regulations while handling sensitive information.
- Processed patient payments and managed billing inquiries accurately.
- Maintained organized reception area to enhance operational efficiency.
- Supported administrative tasks, contributing to efficient clinic operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced office efficiency by implementing new filing system for patient records.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Improved accuracy of patient data with meticulous record-keeping.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported positive patient experience by offering assistance with filling out health forms.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 8-physician 2 medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Accounting Clerk
Laser Pros International
Rhinelander, WI
02.2024 - 06.2025
- Processed invoices and payments, ensuring accuracy in financial transactions.
- Maintained general ledger entries, contributing to month-end closing activities.
- Reconciled bank statements with internal records to identify discrepancies.
- Assisted in preparing financial reports for management review and decision-making.
- Managed accounts receivable and payable, optimizing cash flow processes.
- Utilized accounting software to streamline data entry and reporting tasks.
- Collaborated with cross-functional teams to enhance operational efficiency in finance-related projects.
- Trained new hires on accounting procedures and software applications for improved team performance.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Processed and recorded customer payments using accounting software
- Managed accounts receivable aging reports to ensure timely collections
- Reconciled customer accounts and resolved discrepancies efficiently
- Developed relationships with clients to facilitate payment resolution
- Collaborated with sales team to address billing inquiries and disputes
- Streamlined invoicing procedures to enhance accuracy and reduce errors
- Assisted in month-end closing processes by preparing necessary documentation
- Implemented best practices for cash application to improve operational efficiency
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Closing Agent
Oneida Title and Abstract a Member of the Light House Group
Rhinelander, WI
06.2022 - 02.2024
- Facilitated closing processes for residential and commercial real estate transactions.
- Reviewed title documents for accuracy and compliance with legal regulations.
- Coordinated with lenders, agents, and clients to ensure seamless transaction flow.
- Managed escrow accounts, ensuring timely disbursement of funds during closings.
- Conducted thorough title searches to identify potential issues prior to closing.
- Provided exceptional customer service by addressing client inquiries and resolving concerns promptly.
- Streamlined document preparation processes, enhancing overall efficiency in closing operations.
- Mentored junior staff on best practices in title examination and closing procedures.
- Navigated complex situations tactfully when addressing conflicts or discrepancies during the closing process.
- Developed and maintained a network of industry professionals, resulting in improved collaboration and shared knowledge among peers.
- Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.
- Conducted thorough research on property titles to identify potential discrepancies or issues early in the process.
- Managed escrow accounts meticulously, safeguarding client funds and ensuring proper disbursement.
- Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
- Prepared comprehensive closing documents to facilitate smooth property transfers between parties.
- Established a reputation for reliability by regularly exceeding expectations of both internal colleagues and external clients.
- Collaborated with team members to streamline processes and enhance overall efficiency within the department.
- Resolved title issues promptly to prevent delays in property transactions and closings.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Facilitated seamless communication among involved parties, fostering strong relationships and positive outcomes.
- Organized training sessions for new associates, providing them with necessary knowledge to excel in their roles as Closing Agents.
- Mitigated risk for all parties involved by diligently verifying essential information during the closing process.
- Delivered prompt responses to inquiries from clients and stakeholders, demonstrating professionalism and commitment to quality service.
- Handled sensitive financial information discreetly, maintaining confidentiality for all clients involved in transactions.
- Kept up-to-date on industry trends and changes in regulations to ensure all actions were compliant with relevant laws and guidelines.
- Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
- Assisted clients in understanding the intricacies of their contracts, resulting in informed decisionmaking.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Collaborated with stakeholders to complete property sales and purchases.
Customer Call Center Representative
Live Aquaria
Rhinelander, WI
06.2016 - 04.2022
- Managed high-volume inbound customer inquiries, ensuring swift resolution and satisfaction.
- Trained new staff on call handling procedures and customer service best practices.
- Developed and maintained detailed knowledge of product offerings to assist customers effectively.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Led initiatives to streamline processes, reducing average handling time for calls.
- Mentored junior representatives, fostering a culture of continuous improvement in service quality.
- Implemented new CRM software features, enhancing tracking and reporting capabilities for team performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Resolved customer complaints and addressed emergency requests and needs.
- Improved first-call resolution rates with thorough issue investigation and clear communication to customers.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
- Answered up to 200 incoming calls in busy, fast-paced global call center.
- Ensured accurate information delivery through careful verification of data during all customer interactions.
- Utilized strong problem-solving skills to handle complex cases that required additional research or escalation.
- Fostered positive relationships with colleagues across departments for seamless collaboration when handling escalated issues or transferring calls.
- Assisted in updating internal knowledge base articles based on changing processes or new information discovered during customer interactions.
- Participated in ongoing professional development opportunities to stay current on industry best practices regarding customer support techniques.
- Adapted quickly to changes in policies or procedures while still providing consistent service excellence to customers.
- Collaborated with team members to share best practices, tips, and tricks for handling difficult calls or issues.
- Maintained detailed records of customer interactions and transactions in the CRM system for quality assurance purposes.
- Streamlined call center operations for increased efficiency through effective call routing and queue management.
- Assisted supervisors in identifying areas of improvement within the call center environment to enhance overall team performance.
- Supported the development of new hires through mentoring, training sessions, and on-the-job guidance.
- Demonstrated product knowledge expertise by staying up-to-date on industry trends, company offerings, and competitor information.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Boosted caller satisfaction levels by effectively utilizing company resources, such as knowledge bases and support tools.
- Maintained composure and professionalism under pressure, successfully handling multiple calls simultaneously while addressing customer needs effectively.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Retained customers considering cancellation by understanding their concerns and offering alternative solutions tailored to their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Shift Manager
Culver's Restaurant
Rhinelander, WI
09.2015 - 06.2016
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented cost-saving measures by optimizing inventory management processes.
- Developed staff schedules, balancing labor costs with business needs.
- Resolved customer complaints promptly, improving overall guest experience ratings.
- Conducted regular training sessions on food safety and sanitation practices.
- Analyzed sales data to identify trends and adjust strategies for peak hours.
- Collaborated with upper management to develop promotional events and marketing initiatives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
General Manager
Arbys Resturant
Rhinelander, WI
03.2014 - 09.2015
- Directed daily operations to enhance customer service and optimize workflow efficiency.
- Implemented training programs that improved staff performance and retention rates.
- Analyzed financial reports to inform budget planning and resource allocation decisions.
- Established inventory management practices that reduced waste and ensured product availability.
- Led marketing initiatives that increased local brand awareness and drove sales growth.
- Fostered a positive work environment through effective team-building strategies and conflict resolution.
- Streamlined operational processes, resulting in improved service speed and customer satisfaction scores.
- Collaborated with upper management to develop strategic plans aligned with company goals and objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Swing Shift Manager
McDonald's
Rhinelander, WI
05.2011 - 03.2014
- Supervised team operations during swing shifts, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices for food safety and quality standards.
- Monitored inventory levels, placing orders to maintain stock for peak business hours.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Coordinated shift schedules, optimizing labor resources to meet operational demands effectively.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Streamlined workflow processes to boost overall team productivity levels.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Evaluated staff performance regularly, identifying areas for improvement or potential promotion opportunities.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Oversaw equipment maintenance schedules to minimize downtime and maintain production efficiency levels consistently high.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Optimized resource utilization for better operational efficiency and cost savings.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
GED -
Crandon High School
Crandon, WISkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Manger Training - 2012
Languages
English
Full Professional
Timeline
Medical Receptionist
Aspirus
07.2025 - Current
Accounting Clerk
Laser Pros International
02.2024 - 06.2025
Closing Agent
Oneida Title and Abstract a Member of the Light House Group
06.2022 - 02.2024
Customer Call Center Representative
Live Aquaria
06.2016 - 04.2022
Shift Manager
Culver's Restaurant
09.2015 - 06.2016
General Manager
Arbys Resturant
03.2014 - 09.2015
Swing Shift Manager
McDonald's
05.2011 - 03.2014
GED -
Crandon High School