Tammy Lee-Miller
Albuquerque,NM
Summary
Proactive and results-oriented professional with notable experience at Speedway, adept in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve complex issues, leveraging strengths in teamwork and effective communication. Achieved significant improvements in customer engagement through excellent people skills and time management.
Overview
1
1
year of professional experience
Work History
Sales Associate
Speedway
06.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait Times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Motel 6 Hotel
01.2024 - 05.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Nursing
Albuquerque Job Corps
Albuquerque, NM03.2016
G.E.D
Albuquerque Job Corps
Albuquerque, NM03.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
Timeline
Sales Associate
Speedway
06.2024 - Current
Customer Service Representative
Motel 6 Hotel
01.2024 - 05.2024
Nursing
Albuquerque Job Corps
G.E.D
Albuquerque Job Corps
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