Tammy Lee Romero
Fort Worth
Summary
Goal-oriented individual with extensive experience in customer service and call management. Known for clear communication and timely follow-ups, consistently driving positive outcomes and enhancing overall client experiences.
Overview
9
9
years of professional experience
Work History
Pledge Agent
Daystar
05.2024 - 10.2025
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Collected, arranged, and input information into database system.
Sales Representative
ADS Home Security
04.2018 - 02.2020
- Developed and maintained strong customer relationships to enhance client satisfaction and retention.
- Conducted in-depth product presentations, educating clients on home security features and benefits.
- Collaborated with team members to identify sales opportunities and create tailored solutions for customers..
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Streamlined sales process, reducing time from lead to close.
- Achieved consistent sales targets through strategic planning and proactive engagement with potential clients.
Debt Collector
PRA Group
08.2016 - 09.2017
- Negotiated payment plans with clients, ensuring compliance with regulatory standards.
- Managed account portfolios to optimize collections and reduce delinquency rates.
- Utilized CRM software to track interactions and maintain accurate client records.
- Assisted in developing training materials for incoming team members on collection practices.
- Resolved disputes by collaborating with clients to facilitate timely payments and agreements.
- Conducted regular follow-ups on outstanding accounts, improving recovery timelines significantly.
- Provided mentorship and support to junior collectors, fostering a collaborative work environment.
- Collected on delinquent accounts to reduce overdue balances.
Education
High School Diploma -
Saint Augustin Catholic
Fort Worth, TXSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Goal-oriented mindset
- Clear communication
- Call management
Languages
Spanish
Native or Bilingual
Timeline
Pledge Agent
Daystar
05.2024 - 10.2025
Sales Representative
ADS Home Security
04.2018 - 02.2020
Debt Collector
PRA Group
08.2016 - 09.2017
High School Diploma -
Saint Augustin Catholic