Dr. Tammy Lynn Montague PhD, LCSW-C, RPS
Randallstown,Maryland
Summary
To work as a scholarly clinical practitioner where my experience and education will be useful to help people in need through providing assessment, diagnoses, and treatment. To align with a mission to protect and empower the vulnerable and disadvantaged through advocacy, activism, political, media, and government involvement to improve legislation, communities, and families for the betterment of individuals, families, groups, communities, and society.
Maryland Licensed Certified Social Worker-Clinical and Board Approved Supervisor tasked to assist and empower individuals, groups, families, and communities to prevent, alleviate or better cope with crisis, change, and stress; to enable them to function more effectively in all areas of life and living. Leadership, case management, analytical and technical professional with over 9 years of experience in human services and over 10 years of experience in telecommunications.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Clinical Program Manager – ACIS
Health Care for the Homeless
Baltimore, Maryland
08.2018 - Current
- Responsible for the daily operations of the ACIS supportive housing team.
- Supervises an integrated team of therapists, case managers, and peer recovery specialists.
- Sets and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision.
- Provides integrated psychotherapy, intensive case management and supportive services to adults experiencing homelessness with various disabling conditions and psychosocial stressors who are living independently in the community.
- Developed individualized treatment plans in collaboration with interdisciplinary teams to enhance client outcomes.
- Conducted regular assessments of client progress to adjust case management strategies effectively.
- Coordinated outreach initiatives with community partners to increase service accessibility for vulnerable populations.
- Managed compliance with local and federal regulations.
- Designed comprehensive training materials for staff, resulting in consistent delivery of high-quality patient care.
- Led cross-functional teams to successfully execute complex clinical projects within budget and timeline constraints.
- Conducted thorough data analysis to identify areas for improvement, driving continuous program enhancements.
- Streamlined program management processes for improved efficiency and reduced operational costs.
- Developed and maintained strong relationships with key stakeholders, ensuring successful collaboration on clinical initiatives while minimizing risk and maintaining a positive reputation among industry partners.
- Enhanced patient outcomes by implementing evidence-based clinical programs and optimizing treatment protocols.
- Established clear communication channels across all levels of project involvement, facilitating timely updates on project status or changes.
- Collaborated with multidisciplinary teams to develop best practices for patient-centered care delivery models.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Facilitate hiring of qualified Housing Services personnel by interviewing applicants and making recommendations for employment.
- Reviewed operational policies and recommended solutions and change to Sr. Director of Housing Services and Chief Behavioral Health Officer.
Clinical Director
Greater Baltimore Behavioral Health Services
Baltimore, MD
09.2020 - Current
- Directed mental health therapists in delivering comprehensive behavioral health services aligned with best practice standards.
- Fostered partnerships with community organizations to expand access to mental health resources for underserved populations.
- Improved client mental health by utilizing evidence-based therapeutic techniques and interventions.
- Promoted positive coping strategies among clients by teaching stress management techniques and self-care practices.
- Mentored new therapists in the team by sharing best practices, providing clinical supervision, and offering constructive feedback on their work performance.
- Provided crisis intervention services to clients experiencing acute mental health distress, ensuring safety and stabilization.
- Documented client progress in confidential files.
- Mitigated the impact of trauma, employing trauma-informed care practices to support recovery and resilience.
- Conducted comprehensive assessments to diagnose mental health disorders, laying groundwork for effective treatment.
- Improved patient engagement with therapeutic processes through integration of innovative therapy techniques.
- Enhanced patient outcomes by developing personalized treatment plans tailored to individual mental health conditions.
- Reduced symptoms of anxiety and depression, utilizing cognitive-behavioral therapy techniques.
- Cultivated safe therapeutic environment, ensuring confidentiality and respect for all patients.
- Advanced clinical practice through participation in multidisciplinary case reviews, integrating diverse perspectives for holistic treatment.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Case Manager/Advocacy Counselor
Project PLASE, Inc.
Baltimore, Maryland
10.2014 - 10.2018
- Provides case management, counseling, and HMIS housing support information to homeless persons who have mental health issues, developmental disabilities, substance abuse issues, HIV/AIDS or are at risk for AIDS.
- Provide direct care to homeless veterans and provide advocacy and supportive services through assistance and connections with Baltimore VA annex and Maryland VA Health Care System
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated client access to essential services by developing strong partnerships with local agencies.
- Conducted comprehensive needs assessments to identify barriers and tailor individualized support plans.
- Advocated for clients' rights and resources in community settings, ensuring equitable access to services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Ombudsman intern
Baltimore County Dept. of Aging – Ombudsman Program
Baltimore County
08.2016 - 04.2017
- Protect the rights and promote the well-being of residents in Baltimore County long-term care facilities through advocacy.
- Conducted thorough investigations into client complaints, resolving issues efficiently while maintaining confidentiality and trustworthiness.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Library Assistant
BCCC Bard’s Library
Baltimore, Maryland
01.2013 - 06.2014
- Assist librarians with library resource materials (books, on-line, computers, etc.)
Sales representative
Sprint Nextel / Adcomm Digitel
Frederick, Maryland
01.2010 - 04.2010
- Sales and service of Sprint telecommunication equipment and customer service functions.
Sr. Telecommunications Analyst
Carefirst Blue Cross Blue Shield of Md
Owings Mills, Maryland
07.1990 - 11.1999
- Ensure a 99% continued level of telecommunication services, produce executive reports including RFP’s and cost analysis, provide disaster recovery and redundancy, and call center manager training.
Education
PhD - Human & Community Services
Walden University
07-2024
Master of Philosophy - Human & Social Services
Walden University
08-2022
Master of Social Work - Public Health
Morgan State University
Baltimore, Maryland05-2018
Bachelor of Science - Social Work
Morgan State University
Baltimore, Maryland05-2017
Associate of Arts - Allied Human Services
Baltimore City Community College
Baltimore, Maryland05-2014
Skills
- Leadership/Supervision
- Harm Reduction
- Team player, work well with others
- Psychological Assessment and Dxs
- Person Centered Care
- Computer savvy
- Reliable/dependable
- Tx planning
- Trauma Informed Care
- High energy level
- Adhere to company rules and guidelines
- Positive attitude
- Clinical quality improvement
- Collaborative skills
- Clinical instruction
- Critical thinking
- Service utilization improvements
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
Affiliations
- Phi Alpha Kappa Zetta National Honor Society
- Tau Sigma National Honor Society
- Association of Black Social Workers (ABSW)
- National Association of Social Workers (NASW)
Certification
- Maryland Licensed Certified Social Worker-Clinical February 15, 2023 (exp. 10/31/2027)
- Maryland State Board of Social Work Examiners BOARD APPROVED SUPERVISOR September 18, 2024
- Registered Peer Supervisor April 2024
Timeline
Clinical Director
Greater Baltimore Behavioral Health Services
09.2020 - Current
Clinical Program Manager – ACIS
Health Care for the Homeless
08.2018 - Current
Ombudsman intern
Baltimore County Dept. of Aging – Ombudsman Program
08.2016 - 04.2017
Case Manager/Advocacy Counselor
Project PLASE, Inc.
10.2014 - 10.2018
Library Assistant
BCCC Bard’s Library
01.2013 - 06.2014
Sales representative
Sprint Nextel / Adcomm Digitel
01.2010 - 04.2010
Sr. Telecommunications Analyst
Carefirst Blue Cross Blue Shield of Md
07.1990 - 11.1999
Master of Philosophy - Human & Social Services
Walden University
Associate of Arts - Allied Human Services
Baltimore City Community College
PhD - Human & Community Services
Walden University
Master of Social Work - Public Health
Morgan State University
Bachelor of Science - Social Work
Morgan State University
Community
Member of Social Workers Equity and Anti-Racism (SWEAR) in Baltimore, Maryland, Member of Citizens Planning and Housing Association (CPHA) in Baltimore, Maryland, Member in the movement “Facing Addiction”