Tammy McKenzie

Procurement of printed material, promotional items and apparel for Outback Steakhouse, Carraba's, Bonefish Grill, Pinch A Penny, BayCare Health, Tampa General Hospital, Tijuana Flats Restaurant, The Villages Health and The Villages Sales & Marketing. Collaborated with the e-commerce team to set up client portals (online stores) and managed inventory on all sites.

Account management / procurement of printed materials and web store management of M&T Bank $4 million account. Company had financial difficulties and I received an offer from The Sourcing Group.

Organization's expert for advising Brand and Visuals creative team. Project manage and purchase printed collateral, direct mail, promotional items and apparel for US and international staff. Set-up and managed complex e-store with inventory management and procurement of 600+ SKUs and database of 2,000+ users. Collaborate with all internal departments as a brand ambassador. Secure estimates and manage vendor relationships.

Hired by InnerWorkings at the request of the Humane Society of the United States to return to the Brand & Visuals department at HSUS.

Procurement of printed collateral, direct mail, promotional materials and apparel through ERP software. Management of e-store. Project management: pricing, purchase order creation, scheduling, invoicing. Vendor relationship management.

Company's core products were sheetfed printing, direct mail, digital printing, bindery, wide format printing, promo, e-stores and fulfillment. Managed team of 6 CSRs. Developed protocols for customer onboarding and client press checks. Set up quality council to identify trends in and minimize non-billable reprints. Engineered and implemented a restructuring of departments to create an order entry team, allowing CSRs to be more customer focused. Improved relationship between Sales, Customer Service and Production. Hired by InnerWorkings to return to HSUS at the request of the HSUS SVP of Communications.

National web printer of retail newspaper advertising inserts.

Client Services Manager 2003 - 2004 and 2007-2015: Managed large, multi-plant accounts (Lowe's, Macy's, Toys R Us, Winn Dixie, etc), responsible for communication with plant CSRs and production, purchased and managed inventory of Lowe's paper for 9 printing plants.

Sales Service Manager 2004 - 2006 (Promotion from CSM) new client onboarding, contracts, collaboration with customer service, scheduling and production for multi-plant work.

Southeast Regional Director of Client Services - promoted to Director over Charlotte, Tampa and Atlanta. Managed a staff of 27 CSRs and SSRs. Retained as CSM after 2007 company reorg.

Retail drug store chain with 2,800 stores

Print buyer in Marketing for 2 years purchasing in-store POS and POP materials, seasonal sign kits, fulfillment, complex distribution, estimating and vendor negotiation and management

Print buyer in Purchasing for 2 years procuring store-use items, prescription bottle labels, training materials, forms, etc. Managed copier program with 2 staffed copy centers. Managed inventory of 1500+ items.