Tammy McQuade
Linthicum Heights,MD
Summary
Dynamic Medical Receptionist with extensive experience at Sankineni Rao M.D. LLC, adept at enhancing patient satisfaction through exceptional customer service and efficient front desk operations. Skilled in appointment scheduling and medical terminology, I foster strong patient relationships while streamlining office communication, contributing to a collaborative and organized healthcare environment. Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Sankineni Rao M.D. LLC
Bowie, MD
06.2006 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
Booth Manager
Maryland Renaissance Festival
Annapolis, MD
08.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma - Baking And Pastry
North County High School
Glen Burnie, MD06.1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Customer service
- Collaboration and teamwork
- Time management
- Adaptable and flexible
- Office coordination
Timeline
Booth Manager
Maryland Renaissance Festival
08.2018 - Current
Medical Receptionist
Sankineni Rao M.D. LLC
06.2006 - Current
High School Diploma - Baking And Pastry
North County High School