Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Timeline
Generic
Tammy Meyer

Tammy Meyer

Customer Service
Minneapolis,MN

Summary

Customer service professional with a diplomatic approach to resolving issues. Demonstrated expertise in analyzing customer requests and documenting concerns accurately. Maintains deep knowledge of products and promotions, resulting in consistently excellent customer feedback.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Home Depot
Blaine, MN
08.2022 - Current
  • Established positive connections with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Shift Lead

Kwik Trip
Brooklyn Park, MN
08.2019 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Customer Service Representative

Customer Elations
Foley, MN
03.2014 - 08.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Barista

Dunn Bros. Inc.
Rogers, MN
09.2011 - 03.2014
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Teacher's Assistant

ISD #728
Zimmerman, MN
09.2001 - 05.2012
  • Maintained safe and organized classroom environment, enabling efficient learning.
  • Prepared visual aids for lessons, enriching learning experience.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Education

Bachelor of Science - Criminal Justice

Minneapolis School of Business
12-2013

Skills

  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Entry
  • Account updating
  • Product Knowledge
  • Product Sales
  • Complaint resolution
  • Credit Card Payment Processing
  • Account Management
  • Sales Expertise
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Retail Sales Customer Service
  • Recordkeeping Strengths
  • Administrative Support
  • Closing Sales
  • Refund Processing
  • Order Processing
  • Managing Multiple Tasks
  • Conflict Resolution
  • Filing
  • Research

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work week

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Customer Service Representative

Home Depot
08.2022 - Current

Shift Lead

Kwik Trip
08.2019 - 08.2022

Customer Service Representative

Customer Elations
03.2014 - 08.2019

Barista

Dunn Bros. Inc.
09.2011 - 03.2014

Teacher's Assistant

ISD #728
09.2001 - 05.2012

Bachelor of Science - Criminal Justice

Minneapolis School of Business

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Tammy MeyerCustomer Service