Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Sr Specialist -Field Service WFM
TDS Telecom
01.2016 - Current
Assisted Dispatchers with questions
Updated line stats
Processed customer expedites
Processed EWOs for migrations
Created spreadsheets using Microsoft Excel for daily reporting
Assisted as back up for UTS Address que as needed
Assisted TSS with MPRS
Specialist-FST Contact Center
TDS Telecom
06.2011 - 01.2016
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Updated plant records for MPRS and MetaSolv, including line assignments
Added addresses
Added/modified access points
Created reports as needed for field
Advisor-FST Contact Center
TDS Telecom
01.2007 - 06.2011
Assisted technicians as needed with requests
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Updated orders in DSM system
Customer Sales and Service Representative
TDS Telecom
01.2000 - 01.2007
2001 - Top 5 in Sales for Mountain Pacific Division
2000 - Awarded TDS Apex Award
Mentored CSSRs at the EC3
Completed my Bachelor's degree in Accounting
Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Processed and completed orders for billing
CSR-Service Center
TDS Telecom
02.1999 - 01.2000
Dispatched technicians based on area
Line assignments/feature changes in DMS-10 switch
Switch tape back-up
Monitored and updated MPRS records
Map updates
Developed Inventory System
Created MPRS training manual for FSTs
Excel reports
Education
Bachelor of Science - Business Accounting
University of Phoenix
Tempe, AZ
Associate in Technical Arts - Business Education
Centralia Community College
Centralia, WA
Skills
Multitasking and Prioritization
Efficient and Detail-Oriented
Time Management
Proficient, but not limited to Excel, Word, Martens, MetaSolv, Service Availability, Line Stats, Service Address Updates, RMS, UTS, RNW