Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Mitchell

Colville,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Sr Specialist -Field Service WFM

TDS Telecom
01.2016 - Current
  • Assisted Dispatchers with questions
  • Updated line stats
  • Processed customer expedites
  • Processed EWOs for migrations
  • Created spreadsheets using Microsoft Excel for daily reporting
  • Assisted as back up for UTS Address que as needed
  • Assisted TSS with MPRS

Specialist-FST Contact Center

TDS Telecom
06.2011 - 01.2016
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Updated plant records for MPRS and MetaSolv, including line assignments
  • Added addresses
  • Added/modified access points
  • Created reports as needed for field

Advisor-FST Contact Center

TDS Telecom
01.2007 - 06.2011
  • Assisted technicians as needed with requests
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Updated orders in DSM system

Customer Sales and Service Representative

TDS Telecom
01.2000 - 01.2007
  • 2001 - Top 5 in Sales for Mountain Pacific Division
  • 2000 - Awarded TDS Apex Award
  • Mentored CSSRs at the EC3
  • Completed my Bachelor's degree in Accounting
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Processed and completed orders for billing

CSR-Service Center

TDS Telecom
02.1999 - 01.2000
  • Dispatched technicians based on area
  • Line assignments/feature changes in DMS-10 switch
  • Switch tape back-up
  • Monitored and updated MPRS records
  • Map updates
  • Developed Inventory System
  • Created MPRS training manual for FSTs
  • Excel reports

Education

Bachelor of Science - Business Accounting

University of Phoenix
Tempe, AZ

Associate in Technical Arts - Business Education

Centralia Community College
Centralia, WA

Skills

  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Time Management
  • Proficient, but not limited to Excel, Word, Martens, MetaSolv, Service Availability, Line Stats, Service Address Updates, RMS, UTS, RNW

Timeline

Sr Specialist -Field Service WFM

TDS Telecom
01.2016 - Current

Specialist-FST Contact Center

TDS Telecom
06.2011 - 01.2016

Advisor-FST Contact Center

TDS Telecom
01.2007 - 06.2011

Customer Sales and Service Representative

TDS Telecom
01.2000 - 01.2007

CSR-Service Center

TDS Telecom
02.1999 - 01.2000

Bachelor of Science - Business Accounting

University of Phoenix

Associate in Technical Arts - Business Education

Centralia Community College
Tammy Mitchell