Tammy Mixon
Plymouth,NC
Summary
Dynamic Income Maintenance Supervisor at Washington County DSS with proven expertise in team supervision and quality control. Successfully managed a team of 11, enhancing operational efficiency and ensuring timely processing of Medicaid applications. Skilled in troubleshooting and staff management, driving performance improvements and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Income Maintenance Supervisor - Medicaid
Washington County Department of Social Services
Plymouth, NC
10.2014 - Current
- Supervised 11 employees.
- Assign all applications to correct worker based on which Medicaid programs they are applying for.
- Manage all work queues and assign tasks to workers for changes to be worked, assign County Transfers to appropriate worker.
- Pull all reports associated with applications to show them what is pending and what the due date is for processing it timely.
- Pull all reports associated with recertification - for workers to know what cases are up for review and when is due to be processed timely.
- Work the Monthly reports to add to the Performance Report we have to show what each worker has done during the previous month as well as see if there is any issues that may need retraining on.
- Check Medicaid workers' timesheets against leave slips to ensure accuracy and then turn into Administrative Supervisor for workers to be paid.
- Help workers with questions about Medicaid policy, troubleshoot issues with NCFAST, Point of Contact for issues that have to be sent to NCFAST Help Desk for resolution as could not be resolved at DSS.
- Take applications for Employee of Washington County DSS and complete the recertification for ongoing maintenance, and work any changes that comes in for them.
- 2nd Party Review of Applications, Recertification, and County Transfers as needed.
- Back up Supervisor for Food and Nutrition Services Unit when that Supervisor is out. A contact person for that unit to have if need to call in, need supplement approved for FNS benefits, Help Desk Ticket, and pulling reports for their applications and recertification.
- Manage the Energy payments to ensure after they have been 2nd partied that the Energy Vendor gets their money.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
Income Maintenance Program Integrity Investigator
Washington County Department of Social Services
02.2013 - 10.2014
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Control Officer for Federal Reports.
- Collaborated with federal agencies on investigations.
- NC FAST Troubleshooter and Trainer.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies by conducting 2nd party reviews for FNS on cases with 5 or more people in the household.
Income Maintenance Caseworker - FNS
Washington County Department of Social Services
09.2010 - 02.2013
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Processed changes reported to the Agency.
- Gathered information via telephone, mail, or in person from clients applying or recertifying for assistance.
- Operated computer equipment to retrieve and enter data into electronic case records (FSIS and NCFAST).
- Maintained files for ongoing case management and/or audit.
- Super-user for NCFAST system - help train and troubleshoot.
- Determined if applicants met eligibility for public assistance programs.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Managed multiple incoming calls, emails, and faxes per day from customers.
Income Maintenance Caseworker - Medicaid
Washington County Department of Social Services
Plymouth, NC
06.2010 - 09.2010
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Took and processed Applications for Family and Children's Medicaid when on Intake.
- Processed recertification for the ongoing caseload assigned to me as well as changes for that same caseload.
- Maintained the files in filing cabinet for ongoing case management and for audits.
- Operated computer to retrieve and enter data into electronic case records (EIS).
- Managed multiple incoming calls, emails, and faxes per day from customers.
Education
Bachelor of Science - Computer Science
East Carolina University
Greenville, NC06.1993
Skills
- NCFAST Report Maintenance recordkeeping
- Troubleshooting
- Quality control - 2nd Party Reviews
- Staff management
- Employee performance evaluation
- Deadline management - timely completion of case management
- Staff leave and intake scheduling
- Performance monitoring
- Team supervision
Accomplishments
- Developed a performance tracking spreadsheet to track timeliness, untimeliness, accuracy, technical errors, and eligibility errors, as well as how many applications and recertifications were processed in a month's time.
- Supervises a team of 11 staff members.
Timeline
Income Maintenance Supervisor - Medicaid
Washington County Department of Social Services
10.2014 - Current
Income Maintenance Program Integrity Investigator
Washington County Department of Social Services
02.2013 - 10.2014
Income Maintenance Caseworker - FNS
Washington County Department of Social Services
09.2010 - 02.2013
Income Maintenance Caseworker - Medicaid
Washington County Department of Social Services
06.2010 - 09.2010
Bachelor of Science - Computer Science
East Carolina University
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