Tammy Moreland
Humana Government Business
New Albany,IN
16
years of professional experience
Talented Inbound Contacts Representative 2 offering over 9 years in proficiently facilitating beneficiaries with enrollment and billing. Providing exceptional guidance to beneficiaries on different healthcare plans which best suit their needs. Offers proven ability to serve military members with excellent customer service skills.
Work History
Inbound Contacts Representative 2
9 Years 6 Months- Currently work in the Central Enrollment and Billing Office, assisting beneficiaries, providers, and other government agencies with enrollment and billing inquiries and transactions.
- Recently trained in assisting beneficiaries and providers with referrals and claims.
- Actively working on the Provider Certification team within the Special Operations Support team, reviewing and approving healthcare providers, and verifying TRICARE authorization.
Manager
6 Years 6 Months- Offered financial products such as unsecured loans, MoneyGram, tax preparation, and prepaid Visa cards.
- Led, trained, and guided team members to business's growth and provided excellent customer service.
Education
Associate of Science - Paralegal Studies
- GPA: 3.76
- Dean's List Fall 1996, Spring 1997, Fall 1997
Skills
Outstanding compliance
proficiency
and attendance
Regulatory compliance
Problem-solving
Strategic thinker
Timeline
Inbound Contacts Representative 2
Humana Government Business
04.2017 - CurrentRead More
Manager
Advance America
08.2010 - 02.2017Read More
Cuyahoga Community College
Associate of Science from Paralegal Studies
Read More