Tammy Murchison
Winterville,NC
Summary
Professional clerk with comprehensive experience in dealing with the public, gathering and interpreting data, explaining rules and regulations. Solid background in customer service duties and record maintenance. Proven track record of efficiently performing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
25
25
years of professional experience
Work History
Clerk V
Pitt County Government
Greenville, NC
03.2023 - Current
- Process and maintain accurate records for departmental operations.
- Provide quality clerical support through data entry, ensuring consistency and reliability of information, email correspondence.
- Ensure confidentiality of sensitive documents through proper storage methods.
- Respond to public inquiries, provide information, explain rules and regulations and resolve issues effectively.
- Train new clerk on office procedures and document management practices.
- Manage incoming calls professionally, directing callers to appropriate personnel.
Patient Access Support
ECU Pediatric Specialty Care
Greenville, NC
12.2018 - 11.2022
- Managed patient information and performed insurance verification for medicaid and all other insurances.
- Registered new patients, collected information and scheduled follow up appointments for patients.
- Collected patient copays, deductibles, and balances.
- Excellent communication skills, both verbal and written.
- Facilitated communication between patients, physicians and other medical staff.
Senior Customer Service Representative
Lincare Inc.
Greenville, NC
05.2001 - 03.2018
- Processed new and established patient referrals,
- Scheduled and executed patient orders.
- Resolved patient service issues.
- Coordinated scheduling of appointments, ensuring efficient use of time and resources.
- Processed and maintained accurate records for departmental transactions.
- Trained new customer service staff on procedures and best practices for office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Medical Office Technology
Pitt Community College
Winterville, NCHigh School Diploma -
J H Rose High
Greenville, NC06-1988
Skills
- Customer communication
- Administrative tasks
- Data entry
- Data gathering
- Interpersonal communication
- Information processing
Timeline
Clerk V
Pitt County Government
03.2023 - Current
Patient Access Support
ECU Pediatric Specialty Care
12.2018 - 11.2022
Senior Customer Service Representative
Lincare Inc.
05.2001 - 03.2018
Medical Office Technology
Pitt Community College
High School Diploma -
J H Rose High